Ecu
Virtual Member Services Representative
South Bend, Indiana 46601
Sponsorship not specifiedDetected 22 days ago
Outbound SalesExcelCustomer SupportResearchCommunicationProblem SolvingMicrosoft Office
About the role
- The incumbent will provide service to members through various virtual platforms, ensuring a high level of member satisfaction and engagement.
Responsibilities
- Maintain a high level of member service in accordance with Everwise Credit Union's service expectations.
Requirements
- Ability to work in a fast-paced environment.
Nice to have
- Identify members' needs and recommend appropriate financial products and services.
- Responsible for maintaining a high level of confidentiality about member account information.
- Responsible for problem solving through research, using open ended questions, and consistent follow-up to ensure member satisfaction.
- Educate members on the use of ITM features, online banking, and other digital platforms.
- Assists in outbound call efforts by reviewing, updating and calling on prospect lists, following up with members and conducting call campaigns regularly.
- Report and troubleshoot ITM technical issues or escalations to management, IT or vendors as needed.
- Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.
- Strong problem-solving skills by demonstrating concern and empathy while seeking a solution that is in the best interest of the members and Everwise Credit Union.
Skills
- Excellent interpersonal and communication skills
- Proficient cash handling skills.
Compensation
- Base pay: Starting at $19.00/hour.
Equal opportunity
- Everwise is an equal opportunity employer.
This listing is sourced directly from Ecu's careers page and normalized into a canonical job model.