Belmond UK LTD

Customer Contact Leader

North Charleston, South Carolina, United States · Full-time

Sponsorship not specifiedDetected 16 days ago

ExpressStatisticsCustomer SupportLeadershipCommunicationMentoring

About the role

Belmond is a collection of iconic hotels, trains, safaris and river cruises worldwide.
Inspiring retreats are set on Caribbean beaches, by the edge of Iguassu Falls and overlooking the Amalfi Coast.
Awe-inspiring train journeys include the legendary Venice Simplon-Orient-Express and Andean Explorer.

Elevate Every Guest Interaction · Ensure that every travel inquiry and reservation is handled with the warmth, care, and expertise that Belmond is renowned for. · Own escalations with grace, seeing every challenge through to a thoughtful resolution.
Ability to manage projects and keep deadlines.
At Belmond, every conversation is an opportunity to create a lasting connection.
Calm, confident, and deeply committed to excellence, you lead not through authority alone, but through passion, expertise, and care.

What You'll Bring: Bachelors Degree, Hospitality major preferred Five years of experience in hospitality, hotel operations or customer service required.

Operational Excellence · Step into the role of Duty Leader during weekends, holidays, and senior management absences, holding the global team together with poise. · Cultivate a workplace culture that is inclusive, collaborative, and celebratory - one where achievements are recognised and people feel valued.
The Belmond & LVMH Family The Customer Contact Organization is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide.
At the US Customer Contact Organization we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests.

This listing is sourced directly from Belmond UK LTD's careers page and normalized into a canonical job model.