Bank of America

Bank of America

Sr Claims Analyst-Check Fraud Claims

Fort Worth, TX · Senior · Senior Level

Sponsorship not specifiedDetected 10 days ago
Customer SupportResearchLeadershipCommunicationCollaborationProblem SolvingAdaptability

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odds of building a lasting career here

38Risky
Cap-exempt (no lottery)0
Sponsors this role85
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
  • We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
  • We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.

Responsibilities

  • Interacts with multiple business partners to appropriately investigate and decision claim
  • Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.

Requirements

  • Experience in a Customer Service or Client Facing Environment
  • Must display excellent customer service skills with the ability to diffuse difficult customer interactions
  • Must have a strong and positive work ethic and display Bank of America's Values
  • Ability to multi-task and meet defined performance goals
  • Prior experience in a Fraud or Non-Fraud Claims back office investigations or Call Center role
  • Experience in claim investigations/systems

Skills

  • Attention to Detail
  • Decision Making
  • Due Diligence
  • Research
  • Active Listening
  • Adaptability
  • Issue Management
  • Problem Solving
  • Business Acumen
  • Collaboration
  • Oral Communications
  • Written Communications

Company info

  • Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
  • We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
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This listing is sourced directly from Bank of America's careers page and normalized into a canonical job model.