Skydio
Customer Success Manager, DFR Mid-Market - Northwest
US Remote · Mid · Full-time
Sponsorship not specified$120k-$160kDetected 33 days ago
Project ManagementCustomer SuccessCadenceHardware DesignCommunication
About the role
- A successful candidate will become an indispensable bridge between our public safety customers and Skydio's extremely agile and world class technical teams.
- Advocate for mid-market customers through deep understanding of their use cases and needs
- Managing accounts driving adoption to ensure expansions and renewals of book of business.
Responsibilities
- Build scalable processes for customer on-boarding and post sales success
- Develop healthy customer relationships through proactive support and cadence based follow ups
- Proven track record of implementing new technology, agile development and interfacing with technical teams to deliver on customer schedules.
- At Skydio we believe that diversity drives innovation.
- We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems.
Requirements
- Ability to travel 20+% of the time.
- Ability to obtain Part 107 certificate.
- Experience & Skills
- Proven track record of driving implementation, adoption and value of hardware or software for or within large Enterprises
- Experience with commercial Unmanned Aircraft Systems and related software development/deployment.
Skills
- Excellent communication skills, both written and verbal, and a strong focus on project management tools and concepts.
Compensation
- At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages.
- Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience.
- Relocation assistance may also be provided for eligible roles.
- The annual base salary range for this position is $120,000 - $160,000.
- Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan.
- Compensation for certain positions may vary based on the position's location.
Benefits
- Paid vacation time, sick leave, holiday pay and 401K savings plan.
- This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.
- Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success.
- Regular, full-time employees are eligible to enroll in the Company's group health insurance plans.
Company info
- The Customer Success team enables sales by winning the technical validation process, driving value to customers by seamlessly delivering services, and supporting customers with world class on-boarding and technical expertise.
- We are a rapidly growing team of passionate, mission driven UAS professionals, who sweat the details and ensure our customers are set up for success.
- Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility.
- The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors https://www.skydio.com/solutions/energy-and-utilities to first responders https://www.skydio.com/solutions/public-safety, soldiers in battlefield scenarios https://www.skydio.com/solutions/national-security/tactical-isr, and beyond https://www.skydio.com/solutions.
- Lead Quarterly Business Reviews and customer check-ins to ensure our existing customers are getting value from Skydio technology.
- Strong knowledge or previous experience supporting customers in the SLED industries (Public Safety, Law Enforcement).
- Work directly with customers through proactive, metrics based engagement
- Work closely with customers to ensure renewals, identifying accounts that are at risk not to renew
- Work closely with customers and sales to ensure expansion, identifying the vertical specific pain points that could prevent this expansion.
- Track and manage all implementation projects with our mid-market enterprise customers for successful delivery of technology and services.
- Quantify product feedback and brief executives to drive software and hardware engineering to better fit our customers needs
- We are looking for a motivated Mid-Market Customer Success Manager with a deep sense of ownership to lead and drive all aspects of implementation, usage, retention and expansion of our customers in the public safety space.
This listing is sourced directly from Skydio's careers page and normalized into a canonical job model.