Emeraldx

Emeraldx

Rotational Associate: International Customer Success & Commercial Associate

New York, NY · Internship

Sponsorship not specifiedDetected 25 days ago
Project ManagementSalesforceCRMLead GenerationPipeline ManagementLogisticsCustomer SuccessCustomer SupportCommunicationOrganizational SkillsMicrosoft Office

About the role

  • About Emerald Emerald's talented and experienced teams grow our customers' businesses 365 days a year with products that create connections, deliver content, and drive commerce. We produce over 140 annual events, create and deliver content through print and digital channels, and power commerce through our seamlessly integrated in-person and digital
  • platforms and channels. For more information, please visit http://www.emeraldx.com.

Responsibilities

  • Customer Success & International Exhibitor Support Serve as a primary support contact for international exhibitors across Emerald's portfolio of brands.
  • Support international exhibitors in maximizing ROI through participation opportunities, sponsorship visibility, buyer engagement, matchmaking programs, and digital tools.
  • Maintain strong attention to detail in customer communications, Salesforce updates, onboarding tracking, and exhibitor fulfillment.
  • Help support international pavilions, association relationships, and strategic global partnerships.
  • Collect and manage exhibitor assets including company descriptions, marketing materials, digital listings, and sponsorship deliverables.

Requirements

  • This range may ultimately vary based on a candidate's qualifications and may be higher where required by applicable law.

Nice to have

  • For more information, please visit http://www.emeraldx.com.
  • In addition to customer success responsibilities, the associate will rotate quarterly through Emerald's Sales, Operations, Marketing, and Buyer/Attendee Acquisition divisions as they relate to the international business.
  • The ideal candidate is highly organized, proactive, customer-focused, culturally aware, and eager to learn.
  • Given the importance of supporting Emerald's Korean customer and partner community, fluency in both English and Korean - verbal and written - is required.

Compensation

  • $55,000 (non-exempt and OT eligible) Please note that this range reflects a reasonable estimate of the target compensation for this position.
  • This range may ultimately vary based on a candidate's qualifications and may be higher where required by applicable law.

Company info

  • Help onboard new international exhibitors, ensuring customers understand event timelines, logistics, marketing opportunities, and exhibitor tools.
  • Act as a liaison between international customers and Emerald's Sales, Operations, Marketing, and Customer Success teams to help reduce friction and improve the overall customer experience.
  • About Emerald At Emerald, we strive to foster a diverse and inclusive community.
  • We actively recruit and champion candidates who bring new perspectives from varied professional backgrounds and experiences, and we are intentional about ensuring a positive hiring experience for everyone.
  • Assist customers with exhibitor portals, operational requirements, shipping timelines, visa documentation, payments, and onsite preparation.

Equal opportunity

  • If you need accommodation in our application process or have questions about our posted salary range, please email our Talent Acquisition team at Careers@EmeraldX.com.
  • If you need accommodation in our

Visa & Work Authorization

  • Support international exhibitors in maximizing ROI through participation opportunities, sponsorship visibility, buyer engagement, matchmaking programs, and digital tools
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This listing is sourced directly from Emeraldx's careers page and normalized into a canonical job model.