Sarasota Point Rehabilitation Center
Client Success Manager
Sarasota, Florida
Sponsorship not specifiedDetected 37 days ago
Project ManagementSalesCustomer SupportProblem Solving
About the role
- Once a campaign, sponsorship or media partnership is handed off by the sales team, you will make sure the client feels supported, the internal team is clear on what needs to happen and every deliverable is executed with care.
Responsibilities
- Client Experience & Post-Sale Support
- Work with production, design, digital, editorial and events teams to ensure deliverables are fulfilled accurately and on time
- Support the creation of campaign reports, performance summaries and post-campaign recaps
- Own and maintain documentation for key client success, production and delivery processes
- Create or improve checklists, templates, timelines and standard operating procedures
Requirements
- 3-5 years of experience in client service, media, marketing, advertising, account coordination, project management or a related role
- Ability to keep projects moving without losing sight of client relationships
Nice to have
- The Client Success Manager ensures those relationships thrive.
- This is a hands-on role for someone who loves relationships, organization, customer service, problem-solving, and making sure the little details do not fall through the cracks.
- Media & Partnership Delivery
- Coordinate the execution of print, digital, event, sponsorship and other media deliverables
- Collect creative assets, camera-ready materials, copy, links, approvals and other required materials from clients
- Confirm specs, deadlines, submission requirements and production details
- Traffic digital media across appropriate channels including website, email, newsletters, social, sponsored content and other digital products
- Track approvals, missing materials, campaign status and delivery timelines
Benefits
- Support event and sponsorship fulfillment including sponsor assets, deadlines, benefits, recap materials and client follow-up
Visa & Work Authorization
- Once a campaign, sponsorship or media partnership is handed off by the sales team, you will make sure the client feels supported, the internal team is clear on what needs to happen and every deliverable is executed with care.
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This listing is sourced directly from Sarasota Point Rehabilitation Center's careers page and normalized into a canonical job model.