Relevance AI

Relevance AI

Head of Implementation

San Francisco, United States

Sponsorship not specifiedDetected 27 days ago
DatabricksRESTLLMsAgentic AICanvaProject ManagementAgileNegotiationProcess ImprovementCustomer SuccessLeadershipCollaborationOrganizational Skills

About the role

  • Headquartered in San Francisco and Sydney, we operate on a hybrid model and thrive on curiosity, collaboration, and execution - we move fast, think big, and win together.
  • This year, we were proud to be named LinkedIn's #1 Startup in Australia.
  • If you want to define how the world works with AI, join us.

Responsibilities

  • Business analysis, process design, value mapping, and executive communication.

Requirements

  • Familiarity with LLMs/agents
  • comfort with APIs/integrations and data/analytics concepts.
  • Bias to action, structured thinking, and the ability to turn ambiguity into a clear, prioritized plan.

Nice to have

  • Start Up Experience

Skills

  • deeply understand each customer's domain and business processes to prioritize the most impactful use cases for initial deployment.
  • frame problems and scope the customer's initial deployments with executives and SMEs; define success metrics and guardrails.
  • measure and scale value: quantify ROI, refine KPIs, and expand successful use cases across teams or departments.

Compensation

  • 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most

Benefits

  • 🩺 Health Insurance Contribution - Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
  • 🚍 Commuter Benefits - Save on your commute with pre-tax deductions for transit and parking expenses
  • 🏖️ Unlimited Annual Leave - Flexible time off policy to rest, recharge, and take care of what matters most
  • 📈 ESOP - Employee Stock Ownership Plan so you can grow with the company
  • 🤖 AI Productivity Benefit - Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
  • 👶 Parental Leave - We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent

Company info

  • empower every team to delegate meaningful work to AI agents that think, act, and collaborate like experts.
  • With Relevance AI, anyone can create and manage intelligent agents that handle workflows, decisions, and collaboration - all within one unified platform.
  • Our technology already powers industry leaders such as Canva, Databricks, Confluent, Autodesk and Aveva, helping them scale excellence across operations, marketing, and sales.
  • We're backed by Bessemer Venture Partners and Insight Partners and raised our Series B in April 2025 to accelerate growth and push the boundaries of agentic automation.
  • We're hiring a Head of Implementation for our Americas region to turn high‑value AI use cases for our customers into real, measurable outcomes.
  • Based in San Francisco, you'll sit at the intersection of pre-sale and post-sale - engaging with prospective customers during the trial phase to set expectations and plan the implementation motion, then owning end-to-end delivery once contracts are signed.
  • You'll lead a high-impact implementation team that serves as a strategic thought partner to our customers' executives and domain experts: co-creating deployment and adoption roadmaps, shaping scope, and driving value realization.
  • You'll also own the operational backbone of the team - capacity planning, project tracking, staffing coverage, and continuous process improvement as our motion evolves.
  • Within Relevance AI, you'll collaborate cross-functionally with customer success, product, solutions engineering, and account teams to ensure agents and use cases are integrated, adopted, and scaled.
  • Your impact💥
  • Establish internal operational processes that measure the team's impact on our enterprise customer base and the efficiency and effectiveness of our delivery and staffing motion.
  • Engage with Executive Stakeholders and Champions at prospective customers and establish Relevance AI as a Trusted Advisor for the implementation process.
  • Experience leading technical high-impact solution delivery organizations that serve Enterprise customers with complex teams and products.
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This listing is sourced directly from Relevance AI's careers page and normalized into a canonical job model.