Cursor
Customer Success Strategy & Operations Manager
San Francisco
Sponsorship not specifiedDetected 8 days ago
Data ScienceProject ManagementStakeholder ManagementAccount ManagementCustomer SuccessCadenceResearchLeadership
About the role
- They'll work cross-functionally with RevOps, GTM, and Finance to bring ideas to life quickly and iterate as the business evolves.
Responsibilities
- Build, refine and optimize headcount and capacity models to ensure we make the right investments
- Build, refine and optimize segmentation modeling to ensure we deliver the right service model that ultimately leads to revenue growth
- Build and operationalize dashboards that surface the right KPIs and insights at the right time to drive action across all levels of the organization
- Build and operationalize an end-to-end operating cadence for the leadership team to support fast, informed decision-making
- Partner closely with cross-functional stakeholders in RevOps, Go to Market, Finance and more to bring concepts to life rapidly, and iterate and evolve together
Requirements
- Experience with company strategy such as localization, pricing, etc.
- Experience with consumption based pricing
- You can think big picture and also lean in to figure out how to get things done iteratively
Nice to have
- Customer Success or Account Management focus strongly preferred
Compensation
- Establish key metrics and compensation models for the ADM organization
Benefits
- Build and operationalize frameworks with the ADM organization, such as health scores, maturity models and corresponding playbooks that drive usage and growth
This listing is sourced directly from Cursor's careers page and normalized into a canonical job model.