Moab

Implementation Specialist

New York City

Sponsorship not specifiedDetected 116 days ago

SQLAccountingLogisticsERPOnboardingCustomer SuccessCadenceCommunication

About the role

We're looking for Implementation Specialists to join our Business Operations team.
You'll be the primary point of contact for customers as they adopt Moab - teaching them how the platform works, helping them map their existing workflows onto our system, and guiding them through a structured onboarding process from kickoff to go-live.
You'll work across both mid-market and enterprise customers: leading mid-market implementations end-to-end, and embedding with enterprise "strike teams" to map workflows and train users on the ground.

Lead mid-market implementations end-to-end, from kickoff to go-live, following a structured playbook. You may be running several of these at once.
Help define and improve the implementation process - templates, training materials, milestone structures. What you build will be used by the next person we hire into this role.
You'll be supported by deep internal tooling, a robust knowledge base, and teammates who can support you in and teach you how to handle the granular financial and technical conversations.
Moab is building a modern, all-in-one software platform for equipment dealers and rental businesses.

You can explain something complex in simple terms, read a room to know when someone's lost, and adjust on the fly.
You don't get frustrated when you have to explain the same thing twice.
Experience in equipment rental, construction, agriculture, or logistics.
Familiarity with ERP or dealer management systems (even legacy ones).
Experience at a high-growth startup where processes were being defined alongside delivery.

Comfort with data concepts - you don't need to write SQL, but understanding how data moves between systems is a plus.

leading mid-market implementations end-to-end, and embedding with enterprise "strike teams" to map workflows and train users on the ground.
Your job is to make those people feel confident, not overwhelmed.
Strong performers will have the opportunity to grow into leading larger, more complex enterprise implementations over time.

We're scaling fast - our goal is to be launching new customers on Moab on a regular cadence, and you'll be at the center of that engine.
You'll help shape the playbook for how we onboard customers, not just follow it.
Teach customers how Moab works. Run training sessions, answer questions in real time, revisit workflows after new features ship. This is the majority of your day-to-day - you'll spend a lot of time in meetings, and you need to be great in them.
Help customers map their current workflows onto Moab. Sit with enterprise strike teams department by department, understand how they operate today, and document how they'll operate in the new system.
Coordinate with data and technical teams on data migration, making sure customers understand the scope and are connected with the right people.

This listing is sourced directly from Moab's careers page and normalized into a canonical job model.