Figma

Technical Quality Specialist

San Francisco, CA • New York, NY • United States · Full-time

Sponsorship not specified$45k-$80kDetected 5 days ago

iOSAndroidFigmaSketchAccount ManagementCustomer SupportLeadershipCommunicationCollaborationAdaptability

About the role

From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
The ideal candidate will have a strong testing background, be comfortable collaborating in a dynamic, often ambiguous environment where priorities shift quickly, and demonstrate leadership, technical competence, and a passion for quality.
This is a full time role that can be held from one of our US hubs or remotely in the United States.

Develop expertise in Figma's products and customer journeys, from Product Designers to Developers, to accurately diagnose sophisticated bugs
Own end-to-end troubleshooting of complex technical issues as the primary point of contact, partnering with Engineering and Product to report bugs, drive resolution, and maintain clear, proactive communication to improve customer satisfaction
Recommend tooling and process improvements to enhance how the team manages and diagnoses bugs
Collaborate cross-functionally as a subject matter expert to help develop customer-facing and internal documentation, including training materials
Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
If you're excited to shape the future of design and collaboration, join us!
At Figma we celebrate and support our differences.
Experience working with design tools like Figma, Adobe Suite, Sketch, Framer

4+ years of experience working in a QA or Support environment for a technical SaaS product
Experience collaborating closely with Engineering and Product teams
Consultative communication skills with the ability to tailor messaging for technical and non-technical audiences, translating complex concepts into concise explanations
Additionally, if hired you will be required to attend in person onboarding.

Ability to read and write Spanish, Portuguese, Japanese, Korean, German, or French

If based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below.
Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.
Figma's compensation and benefits are subject to change and may be modified in the future.
Hourly Base Pay Range:

Adapt to supporting customers across multiple products - including billing, account management, and occasional weekend or holiday coverage - to ensure global customer support
These modifications enable an individual with a disability to have an

Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
Contribute to social support efforts by engaging with customers and users on social media and community platforms
Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
As a Technical Quality Specialist on the Product Support team, you will be responsible for troubleshooting complex bugs and working closely with internal teams to elevate the Figma experience for all customers.
You will deliver the kind of experiences that build trust throughout the Figma community, from customers to key internal partners such as Product and Engineering.
We are looking for a Technical Quality Specialist who will advocate for quality improvements that enable great end-to-end experiences for the people and businesses using Figma.

If you require accommodation, please reach out to accommodations-ext@figma.com.
equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other cha

This listing is sourced directly from Figma's careers page and normalized into a canonical job model.