ysm
Patient Services Administrator
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 20 days ago
SalesforceRecruitingEHR/EMRPatient CareCommunicationAdaptabilityMicrosoft Office
About the role
- The incumbent will work full time, for 37.5 hours per week.
Responsibilities
- Manage the flow of the reception area, directing visitors, contractors and deliveries
- Manage conflict and ensure safety
- Manage and answer calls, emails, faxes, mail and redirect as necessary
- Manage wait lists, screening, intake and registration of new patients
- Support with volunteer needs including check-in and preparing clinical rooms
- Collaborate with internal and external partners
- Maintain infection prevention and control measures
- The successful candidate will further develop skills in building relationships with hard-to-reach populations, crisis intervention and conflict management, empowering and assisting community members towards their goals.
Requirements
- Experience working with vulnerable and marginalized populations
- Experience working in a walk-in urgent care setting
- Experience working in a multicultural, multi-faith setting, and those with multiple challenges
- Ability to keep composure and prioritize effectively during high-stress periods and situations
- Ability to professionally and compassionately handle confidential, sensitive material
- A Police Record Check (Vulnerable Sector) is required
- A minimum of 1-2 years' experience in reception work or office administration in a medical environment
- Medical office administration certification an asset
- Excellent working knowledge of EMRs, Salesforce, MS Office software, Google Drive etc.
- Good telephone voice, tactful, diplomatic and friendly
- Strong verbal and written business English communication skills
- Strong interpersonal and conflict resolution skills
- Prompt, reliable, adaptable, self-motivated, conscientious and innovative
Compensation
- YSM offers market competitive rates and will pay a starting salary of $44,156.55 for this role, combined with a comprehensive suite of benefits and perks.
- Deadline for Application: July 13, 2026
- While we appreciate all responses, only candidates under consideration will be contacted.
- YSM welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.
- Please note that this position is for an existing vacancy, and YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process.
Benefits
- As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff's mental health and well-being
- YSM is seeking a Patient Services Administrator who will provide excellent, welcoming, efficient and professional receptionist and client referral support at the Evergreen Health Centre.
- If you are inspired by our vision and feel a true call to contribute to YSM's work, we'd love to hear from you.
- Process health record requests
- Provide administrative support to the health centre
Company info
- meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community.
This listing is sourced directly from ysm's careers page and normalized into a canonical job model.