Techwave Consulting Inc
Major Incident & Problem Lead
GDC Financial District, IN · Senior
Sponsorship not specifiedDetected 148 days ago
DevOpsSite Reliability EngineeringIncident ResponseStakeholder ManagementExcelERPPerformance ManagementLeadershipCommunicationMentoring
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 13 green-card filings in this occupation, 100% were for a worker who already held the job.
Third-party placement is common here
36% of this employer's visa filings place the worker at a client company rather than at the employer itself, across 4 clients. Your visa, salary band and layoff exposure would follow the employer of record, not the client.Most common: Sysco Corporation · Valero Energy Corporation · Western Alliance BankFiles as an H-1B dependent employer.
Green-card follow-through: 13%
Of 8 labor certifications old enough to have been used, 7 expired without the employer filing the next step. Median time from filing to decision: 496 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
2 transfer filings in the last year, covering 2 workers. Median labor-condition decision: 6 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- The Manager, Major Incident & Problem Management is accountable for the global leadership, governance, and continuous improvement of Major Incident and Problem Management across Global Delivery Centers (GDCs).
- Major Incident / Problem Manager - Assistant Manager
Responsibilities
- Build a high‑performing, follow‑the‑sun capability across regions to support global services.
- Drive skills development, certification readiness (e.g., ITIL), and succession planning within the function.
- Own the global Major Incident Management framework, ensuring consistent execution across regions and services.
- Act as escalation point during high‑severity or executive‑impacting incidents, providing direction, decision support, and assurance.
- Partner with Service Owners, SRE, and DevOps leadership to improve service resilience and incident response maturity.
- Own and govern the global Problem Management process, including identification, prioritization, investigation, and remediation tracking.
- Drive accountability for permanent corrective actions and systemic fixes across technology teams.
- Define and maintain policies, procedures, standards, and controls aligned to ITIL best practices.
- Drive automation, tooling enhancements (e.g., ServiceNow), and integration with adjacent ITSM processes.
- Lead audits, assessments, and continuous improvement initiatives related to Incident and Problem Management.
Nice to have
- We ensure whoever is associated with the brand is being challenged at every step and is provided with all the necessary opportunities to excel in life.
- Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations.
- Plus, we're a team of dreamers and doers who are pushing the boundaries of what's possible.
Skills
- Deep expertise in ITIL Incident and Problem Management, including governance and process ownership.
- Exceptional stakeholder communication skills, including executive‑level engagement.
- Education / Professional Experience/ Qualifications
- Bachelor's degree in computer science, Engineering, Information Systems, or equivalent practical experience.
- ITIL certification (Intermediate/Managing Professional preferred).
- 6-8+ years of experience in IT Operations, Service Management, or Reliability‑focused roles.
- Prior experience leading global or offshore delivery teams strongly preferred.
- Experience operating in a ServiceNow and DevOps/SRE‑enabled environment.
Benefits
- Establish global role standards, operating expectations, and coverage models for Major Incident and Problem Management.
Company info
- Techwave, we are always in an exercise to foster a culture of growth, and inclusivity.
- People are at the core of everything we do.
- Founded in 2004, headquartered in Houston, TX, USA, Techwave leverages its expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses accelerate their growth.
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