Assurant
Field Engineering Operations Manager
Mt Juliet, USA · Contract
Sponsorship not specifiedDetected 14 days ago
Business DevelopmentExcelCustomer SupportRoboticsLeadershipMentoringOrganizational SkillsMicrosoft Office
About the role
- The Field Engineering Operations Manager is critical to the delivery, maintenance, and overall success of the automation programs through proactive maintenance, effective scheduling of field resources, and outstanding customer service.
- Juliet TN facility with a schedule of Monday - Friday, 8AM - 5PM.
- What other skills/experience would be helpful to have? - 7+ years of related training and experience in a technical, engineering, or science-oriented field; or an equivalent combination of both education and experience.
Responsibilities
- Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
- Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you.
Requirements
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements.
Nice to have
- Provide oversight, coaching, and leadership to field technicians and engineers
- Ensure successful completion, documentation, and closeout of commissioning and field operation assignments in accordance with customer requirements, internal standards and project timelines
- Ensure compliance with company policies, procedures, quality standards, performance expectations, and safety requirements
- Coordinate with operational leadership team to identify and address staffing gaps, shifting priorities, escalation needs, and operational challenges
- Work with clients and internal teams to address urgent emergency service needs
- coordinate and dispatch field resources where appropriate
- Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity
- Travel to customer facilities as required, to support employees, business needs, and leadership coordination
Compensation
- Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Benefits
- For U.S. benefit information, visit myassurantbenefits.com.
- For benefit information outside the U.S., please speak with your recruiter.
Equal opportunity
- Statement
- Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
- Job Scam Alert
- Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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