Beam UP
Founding Customer Success Manager
Remote USA
Sponsorship not specified$80k-$130kDetected 69 days ago
OnboardingCustomer SuccessLeadershipCommunicationCollaborationMentoringPublic Speaking
About the role
- We're seeking a passionate and driven Customer Success Manager to champion Beam's exciting expansion into the United States with our innovative platform, Beam Notes.
- Working closely with an elite team and the CEO, this pivotal role will be instrumental in ensuring the success and growth of our initial US partnerships, establishing our impact, and directly contributing to our ambitious journey.
- Driving Adoption: By gathering feedback, delving deep into the data and directly running training and feedback sessions with users
Responsibilities
- You'll go above and beyond to deliver a truly magical customer experience.
- Helping to build and refine the customer success processes and playbooks for the US market.
- You're ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience
- Cultivating Strong Partnerships: You'll go above and beyond to deliver a truly magical customer experience. From frontline workers to senior leadership, product feedback to training, you'll be in the details which matter.
- Contributing to Customer Success Strategy: Helping to build and refine the customer success processes and playbooks for the US market.
- Meticulous Attention to Detail: You understand that precision matters and bring a careful eye to your work. You're ready and willing to roll up your sleeves and dive in to deliver an outstanding customer experience
- Your own financial well-being coach, through Bippit.
Requirements
- You have a keen eye for customer needs and proactively find ways to improve the customer experience, from solving problems before the customer even knows they have one to finding new ways to surprise and delight
- Top-Class Communication Skills: You have outstanding written and verbal communication skills, at ease articulating complex ideas clearly and delivering engaging presentations
Nice to have
- Experience in a fast-paced startup environment.
- Successfully identifying and securing account renewals and expansion opportunities.
- Providing valuable customer insights that inform Beam's US market strategy and product development.
- Contributing to the development of a strong customer success function in the US.
- A 30-minute call with a member of our talent team
- A take-home task
- A roleplay/presentation with members of the team
- Individual final interviews with Beam's CEO, Alex and CCO, Rachel
Skills
- Top-Class Communication
Compensation
- Basic Salary of $80k - $130k + competitive commission
- Final compensation will be determined based on the candidate's qualifications, skills, location and previous experience
Benefits
- Healthcare plan
- Access to therapy, coaching, classes & content - powered by Oliva https://www.oliva.health/.
- Generous Holiday - 23 days, including 3 days over the Christmas period + US public holidays.
- Enhanced parental leave: Primary Caregiver leave is two weeks above the State minimum, and Secondary Caregiver leave is 2 weeks
- $270 WellBeam budget for activities enhancing wellbeing and professional development.
- Our team of 200+ embraces a hybrid working approach, enjoying 2-3 days of vibrant collaboration in our beautiful Shoreditch co-working space, fully equipped with rooftop views, an onsite barista and kitted out gym.
Apply directly at Beam UP →Create a free account for alerts like thisView Beam UP immigration profile
This listing is sourced directly from Beam UP's careers page and normalized into a canonical job model.