Callminer
Quality Assurance Analyst
Fort Myers, FL, United States
Sponsorship not specifiedDetected 3928 days ago
Performance MarketingManual TestingLeadershipCommunicationProblem Solving
About the role
- CallMiner is a proud provider of market leading cloud-based conversational analytics solutions for improving agent performance across contact channels.
- Over 300 customer requested features have been implemented into our products and our software services team brings extensive product knowledge and years of hands-on best-practice expertise to each customer engagement.
Requirements
- Experience in any quality administration related activities.
Nice to have
- Utilize quality tools & processes of various data sources in order to find & identify quality issues.
- Working closely with clients and internal business units to resolve any quality issues.
- executing the plan and following all activities in the plan to ensure that all the objectives are met and that the solution works as expected.
- The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with other external systems.
- To make sure that testing is well defined, planned and executed.
- The analyst does this by ensuring that every phase and feature of the software solution is tested and that any potential issue is identified and fixed before the product goes live.
- The Quality Assurance Analyst may be responsible for Backend Testing focused on testing the database portion of the software solution & how the database interacts with the software solution
- functional testing of everyday blackbox software
Skills
- CallMiner is a privately held company with offices in Waltham, MA, Fort Myers, FL, and the United Kingdom.
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This listing is sourced directly from Callminer's careers page and normalized into a canonical job model.