JuiceBox Hero
Manager, Customer Success
San Francisco
Sponsorship not specified$215k-$315kDetected 26 days ago
Account ManagementForecastingCustomer SuccessLeadershipMentoring
About the role
- Expect to be in deals, on calls, and in the weeds with your team when it matters.
- You'll define what customer success looks like in an AI-first world at a hypergrowth company becoming a category leader.
- The foundation is already in place: customers love the product, relationships are strong, and commercial results speak for themselves.
Responsibilities
- Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
- Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
- You'll manage a team of CSMs who are part consultant, part account manager, part AI workflow expert, and you'll be the person who makes them great.
- We're writing the CS playbook as we fly the plane and we need a manager who has a point of view on what great looks like and the drive to make it real.
- Coach and develop your team: Run deal reviews, listen to calls, and deliver direct, actionable feedback that elevates performance.
- Own team performance: Drive GRR, NRR, and expansion goals through accurate forecasting and strong pipeline management.
- Build the playbook: Continuously improve renewal, expansion, QBR, success planning, and forecasting processes.
- Partner cross-functionally: Collaborate with Sales, Product, and leadership to improve the customer experience and shape GTM strategy.
- Executive presence with customers, cross-functional partners, and senior leadership.
Compensation
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
Benefits
- Top-of-market compensation with meaningful equity, because everyone should share in our success.
- Comprehensive healthcare with 100% employer-paid medical coverage for employees (PPO Platinum plan with $0 deductible).
- Dental & Vision: 90% employer covered; 85% for dependents.
- $300/month commuting stipend to help cover the cost of getting to and from the office.
Company info
- About Juicebox
- Juicebox is on a mission to help teams win the talent war.
- In the age of AI, human ingenuity is the ultimate scarce resource.
- Recruiting is a zero-sum game where you either compete or lose.
- Teams at Ramp, Notion, and leading AI labs use Juicebox to power their hiring, alongside 5,000+ customers from early-stage startups to Fortune 500 companies.
- We are on the path to $100M in ARR with 20%+ monthly growth, powering thousands of searches every day and making Juicebox one of the fastest-growing AI SaaS companies in the world.
- Juicebox has raised over $116M in funding from lead investors including Sequoia Capital, DST Global, and NFDG.
- Read more about our $80M Series B https://juicebox.ai/blog/series-b here.
- Additional investors in Juicebox include Y Combinator, Coatue, Bond, Lux, Verified Capital, and Committed Capital.
- customers love the product, relationships are strong, and commercial results speak for themselves.
- Your opportunity is to scale that into a world-class CS organization alongside a low-ego, collaborative team, working directly with a VP of Customer Success who previously built leading CS organizations at Gong, Slack, and Zendesk.
- This is a front-line manager role for a CS team that owns the full revenue motion: expansions and renewals across a book of mid-market and enterprise customers.
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This listing is sourced directly from JuiceBox Hero's careers page and normalized into a canonical job model.