Goodshuffle Pro
Customer Success Manager
Washington,DC (Hybrid)
Sponsorship not specifiedDetected 154 days ago
ConfluenceHubSpotAccount ManagementCustomer SuccessIntercomCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- This is an ideal opportunity for someone with a few years of CSM or account management experience who wants to deepen their skills, take ownership of customer relationships, and grow alongside a rapidly scaling company.
Responsibilities
- Manage a portfolio of small-to-mid-sized accounts, providing ongoing support, guidance, and value throughout the customer lifecycle
- Maintain detailed and up-to-date account notes, usage metrics, and communications in internal tools
- Ability to manage multiple accounts and priorities in a fast-paced environment
Requirements
- 3+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role
- Comfort with technology and a desire to learn new tools and features
- Familiarity with tools like Intercom, HubSpot, FullStory and Confluence
Skills
- About Goodshuffle
- Our powerful, intuitive platform empowers event professionals to streamline their operations and grow their businesses.
Compensation
- Competitive salary and benefits
Benefits
- Competitive salary and benefits
- Lead training and education sessions to ensure a smooth and successful journey for customers
- Monitor customer health and usage, proactively reaching out to keep customers engaged and successful
Company info
- Educate customers on new features, best practices, and time-saving workflows
- If you love helping customers thrive and want to grow your career in Customer Success, we'd love to hear from you.
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This listing is sourced directly from Goodshuffle Pro's careers page and normalized into a canonical job model.