Zoox
Program Manager, Fleet Support Specialists
Foster City, CA · Senior
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About the role
- Zoox's BaseOps Fleet Support team keeps our autonomous fleet healthy, ready, and on the road. We are seeking a Program Manager to join the BaseOps Fleet Support Specialist Team and drive the changes, improvements, and processes behind fleet uptime. Working closely with Fleet Support leadership and the teams that carry out the work each day, you will turn
- our standards for fleet readiness, scheduling, and repair support into consistent practice at every Zoox site. You will own process change from design through implementation and adherence, and close the communication gaps between BaseOps, Logistics, Manufacturing, Engineering, and Fleet Operations. You will also be the BaseOps lead for the systems our shops
Responsibilities
- Zoox's BaseOps Fleet Support team keeps our autonomous fleet healthy, ready, and on the road.
- Working closely with Fleet Support leadership and the teams that carry out the work each day, you will turn our standards for fleet readiness, scheduling, and repair support into consistent practice at every Zoox site.
- You will own process change from design through implementation and adherence, and close the communication gaps between BaseOps, Logistics, Manufacturing, Engineering, and Fleet Operations.
- You will also be the BaseOps lead for the systems our shops run on, including SAP, SAP Field Service Management (FSM), and Jira, making sure our processes are built into those systems and that every site uses them consistently.
Requirements
- BS or MS degree in engineering, operations management, or equivalent experience
- 8+ years of experience in program management, operations, or maintenance planning in a fleet, automotive, aerospace, or similar service environment
- Experience driving accountability and adoption across teams and sites without direct authority
- Proven track record of designing, implementing, and sustaining process change across multiple teams or sites
- Hands-on experience with SAP or a similar ERP or maintenance management system, including supporting a rollout through UAT and go-live
- Proficient in tools required to manage complex programs (i.e. Jira, Confluence, Slack, Gantt charts, Looker, etc.)
- Clear, concise communicator who can align technicians, engineers, and leaders around priorities and decisions
- Bonus Qualifications
Compensation
- $113k-$154k
Company info
- We are seeking a Program Manager to join the BaseOps Fleet Support Specialist Team and drive the changes, improvements, and processes behind fleet uptime.
This listing is sourced directly from Zoox's careers page and normalized into a canonical job model.