ProPublica
Support Specialist, Enterprise Technology
New York City, United States · Full-time
Sponsorship not specified$75k-$90kDetected 14 days ago
iOSAndroidCybersecurityJiraProcurementOnboardingCustomer SupportCommunicationCollaborationCritical Thinking
About the role
- ProPublica is an independent, nonprofit newsroom that produces investigative journalism in the public interest.
- We have more than 200 employees using Mac computers and Apple and Android mobile devices in an increasingly distributed environment.
- Devices and services are managed with Mosyle, Okta and Google Workspace.
Responsibilities
- Support and assist with employee onboarding, ensuring they are equipped with necessary systems knowledge for their roles.
- Document support processes, procedures and solutions, emphasizing security and best practices.
- Stay informed about the latest technology trends and security best practices to recommend and implement improvements.
Requirements
- Expertise with cloud-first solutions, including Google Workspace, Okta, Slack, 1Password, Mosyle MDM or similar solutions for communication, collaboration and security.
- Strong proficiency in Windows, Mac and iOS operating systems.
- Demonstrated proficiency in troubleshooting hardware, software and network issues with a security-first mindset in an enterprise environment.
- Demonstrated ability to exercise good judgment, critical thinking skills and take accountability for outcomes.
- Applicants must be eligible to work in the U.S.
- At least three years of professional, detail-oriented end-user support, including hands-on support, and prior experience supporting executive users.
- Excellent communication and interpersonal skills, especially when explaining complex functionality to nontechnical audiences.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Ability to travel, if needed, to support our offices in Washington, Atlanta, Chicago, Phoenix and Berkeley.
- This job is full time and includes benefits. Applicants must be eligible to work in the U.S.
- The expected salary range for this position is $75,000 to $90,000.
- This is a good-faith estimate of what we expect to pay for this position. The final salary figure will take into account a person's experience, accomplishment and location. ProPublica is committed to paying its staff equitably, and these ranges should not be considered career salary limits or caps.
- We will begin reviewing applications as we receive them, but we will continue to consider candidates as long as the posting remains live on our site.
Nice to have
- Experience with Jira Service Management or similar systems is a plus.
- Certifications in relevant areas, such as Network+ or Security+, are a plus.
Compensation
- The expected salary range for this position is $75,000 to $90,000.
Apply directly at ProPublica →Create a free account for alerts like thisView ProPublica immigration profile
This listing is sourced directly from ProPublica's careers page and normalized into a canonical job model.