Enthought
Director, DevOps & Support
Austin, TX · Director
Sponsorship not specifiedDetected 21 days ago
JavaScriptPythonGitAWSAzureCloud PlatformsTerraformCI/CDGitHub ActionsJenkinsLinuxDevOpsCustomer SuccessCustomer SupportLeadershipCommunicationMentoring
About the role
- Team leadership - Supervise DevOps engineers and Customer Success admins.
- Coach, grow, and retain a high-performing global team.
Responsibilities
- With offices in Austin, Tokyo, and Cambridge, we partner with the world's most innovative companies to solve complex technical challenges through cutting-edge software, training, and consulting.
- You'll set strategy, build and lead a distributed team, and ensure the infrastructure and services that power our products and professional services run reliably across every time zone we operate in.
- This is a hands-on leadership role - you'll contribute architectural thinking and deep technical expertise while mentoring the team and shaping how we deliver.
- Customer & product support - Manage global support operations, set quality metrics, and ensure contractual support obligations are met across all products.
Requirements
- Proficiency in Python and JavaScript, particularly in scientific or technical contexts
- Experience with CI/CD tooling such as GitHub Actions, Jenkins, or Terraform
Nice to have
- Bachelor's degree in a technical field (or equivalent)
Skills
- 4+ years of hands-on DevOps experience, with strong Linux, Windows, and network management skills
- Deep expertise in cloud platforms (AWS, Azure) and container-based deployment
- Customer-oriented mindset with strong analytical and communication skills
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This listing is sourced directly from Enthought's careers page and normalized into a canonical job model.