Action

Action

Install Coordinator

Meridian, ID

Sponsorship not specified$22k-$30kDetected 6 days ago
CRMSalesCustomer SupportCommunication

About the role

  • Responsible for the creation of department job files, contacting clients regarding scheduling issues, scheduling subcontractors and inspections.
  • Responsible for coordinating communication between installers, field supervisors, clients, vendors and the office.
  • The ideal candidate will have exceptional phone presence and have a flair for top-notch client service.

Responsibilities

  • Back up for the sales lead coordinator to assist in scheduling sales calls for the sales team.
  • Set up jobs in CRM software and maintain/update customer database with complete and accurate information.

Requirements

  • Ability to multitask in a changing, fast-paced and dynamic environment coupled with the ability to be a self-starter and work on many projects at once.
  • Ability to read, interpret, and explain Company procedures and policies.
  • All candidates are required to undergo pre-employment Background and Drug Screenings, as well as a Motor Vehicle Record Check.
  • Scheduling experience
  • Customer service background
  • Multi-technician scheduling
  • Construction or home services experience
  • High school diploma or general education degree (GED).
  • Excellent verbal and written language skills to answer customer and realtor concerns in simple, understandable language
  • Ability to read and interpret documents such as Home Warranty Contracts and Agreements, policies and procedures, etc.
  • Ability to establish a professional and productive rapport with internal personnel and external customers.
  • Benefits - Health, Vision, Dental, PTO, Holidays, Employer paid Life Insurance and LTD, STD, HSA, FSA, 401k and matching
  • Employee Discount

Nice to have

  • ServiceTitan experience preferred

Compensation

  • This posting provides details on potential commissioned compensation ranges and possibilities.

Company info

  • Responsible for confirming installations with customers the day before installation and documenting in CRM software.
  • Manage pending installations weekly by contacting customers and adding notes to CRM software.

Visa & Work Authorization

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