Middesk
Support Associate
New York
Sponsorship not specifiedDetected 48 days ago
Customer SupportResearchCommunicationCollaborationCritical ThinkingTime Management
About the role
- As part of Middesk's Customer Experience team, you will play a central role in ensuring our customers are continually finding value in our product/s by helping answer their questions and troubleshooting any issues that arise.
- Your contributions will have a direct impact on how our customers use the Middesk product.
- For this role, there is an expectation of being onsite in our NY office five days per week.
Responsibilities
- Work cross-functionally with EPD and GTM teams to implement new products, improve existing processes, and create multi-team procedures
- Proactive communication skills and ability to manage up across multiple time zones
Requirements
- Bachelor's Degree or equivalent work experience
Skills
- Time management and prioritization skills
- Excellent research, critical thinking, and customer service skills
Benefits
- Ability to commute to the NYC 5 days/week at least during onboarding (pending performance and customer needs, this may become more flexible)
Company info
- Middesk makes it easier for businesses to work together.
- Since 2018, we've been transforming business identity verification, replacing slow, manual processes with seamless access to complete, up-to-date data.
- Our platform helps companies across industries confidently verify business identities, onboard customers faster, and reduce risk at every stage of the customer lifecycle.
- Middesk came out of Y Combinator, is backed by Sequoia Capital and Accel Partners, and was recently named to Forbes Fintech 50 List.
- Become an expert in our products and demonstrate that by being a go to resource for our customers and your colleagues
- Contribute to documentation, internally about our products and externally for our customers
- Leverage email, video conferencing and phone calls to help our customers optimize their use of Middesk products including onboarding calls and ongoing support
- We're looking for an individual that is excited to work with our customers and deliver best in class support by being willing to do what it takes to exceed customer expectations.
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This listing is sourced directly from Middesk's careers page and normalized into a canonical job model.