Iron Bow Technologies

Field Services Technician 2

Glen Allen, Virginia, United States

Sponsorship not specified$24k-$27kDetected 21 days ago

Customer SupportCommunication

About the role

Iron Bow is seeking an IT Support Technician to support the Virginia Information Technologies Agency (VITA) contract by delivering onsite and remote technical support to end users across the Commonwealth of Virginia.
In this role, you'll troubleshoot hardware and software issues, deploy and maintain IT equipment, manage assets, and provide exceptional customer service to ensure users remain productive and connected.

Perform system imaging, deployment, and configuration of desktops, laptops, and related equipment.
Support Active Directory administration, including password resets and basic user account management.
Manage support requests through the ticketing system while maintaining accurate documentation.
Track, manage, and maintain IT assets throughout their lifecycle, including asset disposal activities.
Perform basic network troubleshooting to resolve connectivity issues.
High school diploma or equivalent with 1+ years of IT support, help desk, or field service experience.

Experience imaging and deploying Windows workstations and laptops.
Experience using Active Directory for password resets and basic account administration.
Experience performing hardware diagnostics and replacing components such as RAM, SSD/HDDs, and batteries.
Basic understanding of networking concepts and troubleshooting.
Strong troubleshooting and critical-thinking skills with the ability to solve problems independently.
Excellent communication and customer service skills with a user-first mindset.
Valid driver's license with the ability to travel locally throughout Virginia.
Ability to successfully pass Virginia State Police and Department of Corrections background investigations.
Experience supporting enterprise or government IT environments.
OEM hardware repair certifications or manufacturer warranty repair experience.
Familiarity with IT asset management and inventory tracking.
Experience supporting remote users in a hybrid environment.

The salary range for this position is $23.50-27/hr.
This range reflects the anticipated base pay for the position and is not a guarantee of final compensation.
Actual compensation will be determined based on factors including experience, skills, education, location, contract requirements, and business needs.
Iron Bow Technologies reserves the right to fill this role at a different level, depending on qualifications and organizational priorities.
This range represents only one component of Iron Bow's total compensation package.
Iron Bow will not tolerate discrimination or harassment based on any of these characteristics.

Iron Bow Technologies is an Equal Opportunity Employer and is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

This listing is sourced directly from Iron Bow Technologies's careers page and normalized into a canonical job model.