Amplity

Amplity

Sr. Director, Enterprise Client Success - Remote

Remote - US · Director

Sponsorship not specifiedDetected 6 days ago
Project ManagementStakeholder ManagementBusiness DevelopmentProcess ImprovementHRCadenceLeadershipCommunicationCollaborationMentoring

About the role

  • Regardless of therapeutic area or contract size, under their leadership, every Amplity client will experience our uncompromisingly high standards of execution.

Responsibilities

  • Operational Partnership: Partner closely with Client Program leaders and the new business development team to proactively address field operational needs and drive deeper Client Engagement.
  • Client Engagement Framework: Establish and manage a standardized Client Engagement Framework (or Client Success Protocol) designed to optimize both internal team workflows and external client relationships.
  • Cross-Functional Optimization: Work collaboratively with cross-functional teams (including IT, Contracting, Human Resources, and Marketing) to source, deploy, and drive adoption of the latest operational tools, streamlined processes, and industry best practices.
  • Playbook Development: Author, design, and deploy a comprehensive, company-wide "Ways of Working" Playbook that clearly codifies roles, communication cadence, hand-off protocols, and accountability tracking.
  • Metrics & Accountability: Optimize the use of project metrics, Service Level Agreements (SLAs), and key performance indicators (KPIs) to drive continuous team accountability and standardize performance across all accounts.
  • Continuous Improvement Projects: Lead and actively participate in ad-hoc strategic projects aimed at improving Amplity's internal operational efficiencies and deepening our strategic value and retention with our clients.

Requirements

  • Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
  • This leader is a connector across the organization, recognizing all the various players across multiple functions required to come together and deliver on our client promise.
  • High proficiency in data manipulation and assessing operational capacity models to balance workloads across complex project portfolios.

Nice to have

  • Bachelor's degree or equivalent work experience required
  • PMP or Six Sigma Certification is preferred.

Skills

  • Qualifications & Skills
  • With strong process optimization skills and adept at stakeholder influence, the Sr.

Company info

  • Amplity powers biopharma innovation through expert-led teams that deliver.
  • Whether you knew us in the 80's as Physician Detailing Inc., or in the 00's as part of Publicis Health, the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
  • Our people-driven, tech-enabled DNA fuels everything we do.
  • Our professionals understand the pharmaceutical industry from the inside out.
  • With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision - across all business shapes, sizes + specialties.
  • We are on a mission to improve patient outcomes through executional excellence - enabling our partners in pharma to thrive in turn.
  • At Amplity, we are allies in excellence.
  • And we do it quicker, better, nicer than anyone else.
  • We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status.
  • Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications.
  • In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
  • Our Diversity Policy
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This listing is sourced directly from Amplity's careers page and normalized into a canonical job model.