Backops Ai

Solutions Engineer

San Francisco, USA

Sponsorship not specifiedDetected 1 day ago

Platform EngineeringSalesSupply ChainLogisticsCustomer SuccessPostmanResearchCommunication

About the role

You will be the customer's technical counterpart through discovery, demo, POC, scoping, implementation, and the handoff to Customer Success - the single technical owner across the deal.
This is not a pre-sales-only role, and it is not a post-sales-only role.
When the customer hits their first measurable value, you warm-transfer the relationship to a CSM and move on to the next deal.

Discovery & Forensic Workflow Analysis: Partner with the AE on qualified opportunities.
Technical Demo & Credibility: Lead the technical demo.
Define success criteria jointly with the customer, build a working configuration against real data, and show measurable value before signature.
Technical R&D & Solution Design: Take ambiguous customer requirements and translate them into technical reality.
Own the project plan, the timeline, and the cutover.
Drive the customer to first measurable value (TTV).
Manage stakeholders - theirs and ours - through go-live.
When FDE is needed, you own the overall timeline and customer relationship; they own the build.
Executive-Level Communication: Lead high-stakes scoping sessions, SOW reviews, and integration design conversations.
Command a room, manage expectations, and negotiate win-win scenarios that satisfy the customer while protecting BackOps' interests.

5-8 years in a technical pre- or post-sales role - Solutions Engineer, Sales Engineer, Implementation Manager, Technical Account Manager, or Forward Deployed Strategist.
You can translate "we need this to talk to that" into a JSON payload example or an API endpoint suggestion.
You've managed the bandwidth of technical teams (FDE, platform engineering, IT counterparts on the customer side) and you have the backbone to push back or reprioritize when necessary.
Demo & Presentation Chops: You can run a tailored technical demo, defend your architecture in front of a skeptical customer IT team, and walk an executive through an SOW without losing them.
You influence deals without negotiating commercials - that's the AE's job - but you know when a scoping decision is putting the deal at risk.

scoped deals AND delivered them.
If you've only ever lived in pre-sales or only ever lived in post-sales, this is going to be a stretch.

Experience in logistics, supply chain, freight, 3PL, or adjacent operations technology.
Hands-on experience with integration platforms, iPaaS tools, or workflow automation (Workato, Tray, n8n, Zapier, custom middleware).

When the customer hits their first KPI, run a joint health snapshot with the CSM and warm-transfer the account.
Bonus Points Experience working in a Forward Deployed Engineering model (e.g., Palantir, Scale AI, C3 AI, or similar high-touch enterprise SaaS).
Benefits & Perks We take care of our team so you can do your best work.

Customers don't always tell us the whole story - dig into their provided workflows to spot gaps, missing edge cases, and hidden dependencies before they become surprises in implementation.
Our solutions empower logistics teams to maximize efficiency and focus on mission-critical initiatives.
We are dedicated to transforming the supply chain industry through innovative technology and data-driven insights.

This listing is sourced directly from Backops Ai's careers page and normalized into a canonical job model.