ComputerCare

IT Asset Management Coordinator

Stockton, CA

Sponsorship not specifiedDetected 12 days ago

LogisticsCustomer SupportMicrosoft OfficeNetSuite

About the role

As a woman-owned business serving innovative companies worldwide, we combine certified technical expertise with a human approach.
Whether it's managing complex device lifecycles for global teams or performing authorized repairs for Apple, Lenovo, HP and Dell devices, our work directly impacts how thousands of people stay productive every day.
As an IT Asset Management Coordinator, you'll be the heartbeat of our device life-cycle process-making sure laptops, tablets, and phones are checked in, set up, repaired, tracked, and moved where they need to go.

Review, diagnose, and troubleshoot customer devices to identify performance issues and determine required repairs.
Transfer devices and parts between offices, including pickups, deliveries, shipments, preparing manifests, and tracking scheduled deliveries for manufacturers and clients.
Update internal and client asset management systems throughout the repair process, including documenting lifecycle details, escalations, comments, and resolution steps.
Handle onboarding and offboarding hardware setups for "special case" clients, including new hires, break/fix needs, and employee exits, and monitor those projects daily.
Work cross-functionally with other departments to meet established service level agreements (SLAs).
Conduct cycle counts, reconcile discrepancies, and report findings to leadership.
1+ years of experience in a Customer Service role
Knowledge of Microsoft Office or Google Suite

This listing is sourced directly from ComputerCare's careers page and normalized into a canonical job model.