Bill.com
CXO Senior AI Automation Specialist
United States · Senior
No sponsorship$117k-$147kDetected 5 days ago
RedshiftdbtLLMsAgentic AISalesforceRecruitingCadence
About the role
- By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations.
- And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.
- Make your impact within a growing Fintech Company Customer Experience Operations at BILL handles 60K+ customer contacts per month across chat, phone, and email.
Responsibilities
- We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment.
- BILL builds high performing teams and we seek to hire the best talent for every role.
- We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences.
- We support SMB, mid-market, and enterprise customers with a mix of internal and BPO teams across four countries.
- We're standing up a new team inside CXO focused on building agentic AI systems that automate manual work, catch things before they fall through cracks, and give leaders visibility into their operations.
- We've been building AI tools and delivering value ad hoc, but now it's our mandate.
- There's existing work to build on, but no inherited playbook to follow.
- You'll work directly with CARE leaders, QA, Advocacy, and WFM to identify what to automate and validate that it's working.
Nice to have
- Experience with Salesforce integrations or CX/support tooling (DevRev, Cresta, knowledge management systems)
- Data modeling or analytics background (dbt, Redshift, Trino)
Skills
- Innovate with purpose
- Connect and deploy orchestration layers (MCP, custom connectors) to automate CX business workflows and productize internal tools
Compensation
- The estimated salary ranges noted below roles in the specific geographic zones
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions.
- Deliver automated weekly/monthly business intelligence on cadence (site health, volume, SLA, CES).
Company info
- We'd love to hear from you-you might be just what we're looking for, whether in this role or another.
Equal opportunity
- Equal Opportunity Employer.
Visa & Work Authorization
- Please note that this position is not eligible for visa sponsorship.
- Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
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This listing is sourced directly from Bill.com's careers page and normalized into a canonical job model.