Userpilot
Customer Success Manager
Austin, Texas
No sponsorshipDetected 44 days ago
JavaScriptCRMAccount ManagementCustomer SuccessCommunication
About the role
- It's a technically versatile platform, and making it work for a high volume of customers efficiently is the challenge this role is built around.
- Our Implementation team handles installation, integrations, and initial setup
- your job is to keep customers activated, engaged, and renewed at scale.
Responsibilities
- Userpilot gives product teams a fully customizable experience layer that sits on top of their UI, enabling them to deliver contextual, personalized flows triggered by user behavior, journey stage, and segment.
- You'll manage a large book of smaller accounts, working through a scaled, tech-touch model rather than high-touch 1:1 engagement.
- They own the commercial motion, you surface the opportunities
Requirements
- 2+ years in a Customer Success, Account Management, or digital CS role at a B2B SaaS company
- Experience managing a high-volume book.
- You know how to segment, triage, and prioritize across dozens or hundreds of accounts without losing signal on the ones that matter
- Experience with product analytics, user engagement, or in-app tooling platforms
- Familiarity with APIs, JavaScript, or web fundamentals
- Applicants must be legally authorized to work in the United States.
Compensation
- Competitive base salary + performance-based bonus
Benefits
- Competitive base salary + performance-based bonus
- Private medical insurance
- 15 days PTO + public holidays + Winter Break (Dec 25 - Jan 1)
- 14 days sick leave
- We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
- That means you'll rely heavily on data, automation, and programmatic outreach to drive retention outcomes - your leverage comes from well-designed playbooks and knowing when to intervene, not from calendar coverage.
Company info
- Our Implementation team handles installation, integrations, and initial setup; your job is to keep customers activated, engaged, and renewed at scale.
- We are not able to sponsor or take over sponsorship of an employment visa at this time.
Equal opportunity
- equal opportunity employer.
Visa & Work Authorization
- Visa/Work Authorization
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This listing is sourced directly from Userpilot's careers page and normalized into a canonical job model.