Metropolitan Museum of Art

Metropolitan Museum of Art

IA Associate for Patron Services

The Met Fifth Avenue, New York, NY

No sponsorshipDetected 9 days ago
ExcelCustomer SupportResearchLeadershipCommunicationCollaborationOrganizational SkillsMicrosoft Office

About the role

  • About the Metropolitan Museum of Art The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy.
  • The Museum lives in two iconic sites in New York City-The Met Fifth Avenue and The Met Cloisters.
  • Millions of people also take part in The Met experience online.

Responsibilities

  • Oversee the Patron Services Outlook inbox and Patron Services phone line, ensuring responses to inquiries are addressed in a timely and professional manner; create and/or update orders, memberships and constituent records, and process payments;
  • Collaborate with Development teams for high-level service concerns, including Friends Groups, Council Groups, and Apollo Circle;
  • Create and maintain documentation, communication templates and FAQ's to support the Museum's policies and initiatives for all Members and Donors;
  • Track and escalate feedback to identify areas to optimize Member and Donor communications;
  • Support Institutional Advancement fulfillment operations and serve as backup for fulfillment processing;
  • Support fellow teammates and assist in training new staff;

Requirements

  • Ability to interact with the public and staff in a positive, enthusiastic manner;
  • Ability to enforce Museum policies and procedures while maintaining superior customer service;
  • Ability to follow direction and adjust to changing policies and procedures;
  • Ability to troubleshoot customer service and technological issues
  • Ability to multi-task while completing work in an efficient manner;
  • Ability to work in a collaborative team environment, but also independently as needed;
  • Strong organizational skills with the ability to prioritize;
  • Proficiency in Microsoft Office including Outlook and Excel required;
  • Thorough knowledge of fundraising databases required. Experience with Tessitura is preferred;
  • Ability to troubleshoot customer service and technological issues; assessing when to escalate to management
  • Excellent communication and interpersonal skills via email, phone and letter;
  • Strong attention to detail and administrative skills;

Nice to have

  • 2-3 years of relevant work experience preferred.
  • Experience in working in fundraising and/or arts and cultural institutions is preferred.
  • Thorough knowledge of fundraising databases required.
  • Experience with Tessitura is preferred;

Compensation

  • Pay Rate: $35.00 / Hourly
  • The advertised pay scale reflects the good faith minimum and maximum salary range for this role.
  • The advertised pay scale is not a promise of a particular wage for any specific employee.
  • The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate's experience, education, special licensing or qualifications, and other factors.
  • The Museum provides competitive compensation, and generous benefits and perks for all eligible employees.
  • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays

Benefits

  • The Museum provides competitive compensation, and generous benefits and perks for all eligible employees.
  • Medical, dental, vision and life insurance
  • 403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
  • Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
  • Long-term disability coverage
  • Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
  • Commuter benefits (pre-tax income for parking or mass transit expenses)

Company info

  • About the Metropolitan Museum of Art
  • The Met presents over 5,000 years of art from around the world for everyone to experience and enjoy.
  • Since its founding in 1870, The Met has always aspired to be more than a treasury of rare and beautiful objects.
  • We are committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences we engage.
  • Our staff members are art lovers who are passionate about working toward a common goal: creating the most dynamic and inspiring art museum in the world.
  • At The Met, every staff member - from security officers to researchers to scientists and beyond - lives by our core values of respect, inclusivity, collaboration, excellence, and integrity.

Equal opportunity

  • If reasonable accommodation is needed in this process, please contact benefits@metmuseum.org.

Visa & Work Authorization

  • Visa sponsorship is not available for this position.
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This listing is sourced directly from Metropolitan Museum of Art's careers page and normalized into a canonical job model.