Polar Analytics

Polar Analytics

CSM (North America)

Remote - US

Sponsorship not specified$50k-$70kDetected 132 days ago
SnowflakeDatadogCustomer SuccessShopifyLeadershipNetSuite

About the role

  • Our founders came from Turo and Airbnb in Silicon Valley.
  • They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands.
  • We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum.

Responsibilities

  • This isn't a support role. You'll:
  • Own a portfolio of 50-70 accounts end-to-end (onboarding → adoption → expansion → renewal)
  • We move quickly, optimize for outcomes over activity, and trust you to make the call without hand-holding.
  • This isn't a support role.
  • We support 4,000+ merchants, and zero direct competition with a better solution.
  • We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand.
  • the data layer to build agent workflows for commerce.
  • If the answer isn't clear, go talk to a customer before you build anything.

Requirements

  • You've spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands.
  • You've spent 3-5+ years in Customer Success at a B2B SaaS company, ideally one serving eCommerce brands. You understand what a drop in ROAS actually means. You've managed high account volumes and liked it. You think in revenue and retention, not tickets and NPS scores.
  • Shopify ecosystem familiarity is a strong plus. Ex-DTC operators and ex-consultants who moved into SaaS tend to do exceptionally well here.
  • If you're looking for more impact and ownership than your current role offers, apply below:)
  • We believe the best people want to go through a demanding process. We've learned the hard way that great interviewers aren't always great operators - so our process is designed to see how you think, not how you present.
  • Motivation screen - A quick call to understand what drives you and whether there's mutual fit
  • Live case study - A real scenario where you work through a problem in real time. No prep decks, no take-homes. We want to see how you actually operate
  • Leadership conversations - Meet the team, understand the culture, make sure this is somewhere you want to build
  • Our hiring bar: if this person started a company, would we want to join them?

Nice to have

  • Run QBRs that change how brands think about their data, not just review dashboards
  • Spot expansion opportunities before anyone asks and close them alongside Sales
  • Turn customer problems into product improvements - your field insights shape our roadmap
  • Onboard new merchants hands-on and make sure they actually graduate to full product fluency
  • Live case study - A real scenario where you work through a problem in real time.
  • No prep decks, no take-homes.
  • We want to see how you actually operate
  • Shopify ecosystem familiarity is a strong plus.

Compensation

  • $50k-$70k

Company info

  • Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL.
  • Our founders came from Turo and Airbnb in Silicon Valley. They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands. We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum.
  • We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand. Our positioning: the data layer to build agent workflows for commerce. Customers tell us things like "this is a dream come true - it feels like the first time they showed me Shopify".
  • We're building the data & AI operating system for eCommerce - think Datadog for retail.
  • We ingest messy Shopify, ads, and retention data, make it reliable, and turn it into decisions brands can actually trust.
  • We're hiring CSMs who want real ownership.
  • Polar is the complete data platform for omnichannel commerce.
  • We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL.
  • Our positioning: the data layer to build agent workflows for commerce.
Apply directly at Polar Analytics →Create a free account for alerts like thisView Polar Analytics immigration profile

This listing is sourced directly from Polar Analytics's careers page and normalized into a canonical job model.