Gen Digital Inc.

Gen Digital Inc.

Customer Service Identity Alerts Representative

USA - Tempe, AZ

Sponsorship not specifiedDetected 16 days ago
A/B TestingSalesforceCRMOutbound SalesCustomer SupportCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

  • role focuses on delivering high-quality service, following established processes, and
  • documenting work thoroughly in a fast-paced environment.
  • guidelines, and contribute to overall team performance through consistency, quality, and

Responsibilities

  •  Manage and work assigned alerts-related cases and queues in a timely, accurate, and
  •  Assist members through inbound and outbound support activities related to alerts and
  •  Maintain accurate case documentation within approved systems.
  •  Deliver a high standard of customer service, responsiveness, accuracy, and
  •  Build effective working relationships with internal teams, merchants, vendors, and other
  • third parties as needed to support resolution.
  •  Maintain knowledge of relevant policies, procedures, industry trends, and identity
  • manage and secure their digital and financial lives.
  • We're always looking for smart, fearless and high-impact talent who see AI as a teammate - leveraging it to move faster and deliver
  • We create room for healthy debate,

Requirements

  •  Ability to follow clearly defined processes and work effectively within guidelines.

Nice to have

  •  High School Diploma or equivalent
  •  FCRA Certification a plus

Skills

  •  Proficiency with Microsoft Office Suite
  •  Experience with Salesforce CRM or similar platform preferred.
  •  1+ years of related customer service or call center experience preferred; relevant fraud, identity
  • protection, or case management experience is a plus.
  •  Background in fraud, identity theft, or investigation

Benefits

  • Together, we share a collective passion and vision to protect consumers and help them grow,
  • When you're part of Gen, you'll have the flexibility, tools and support to do your best work and grow your career - from flexible working options and time off to competitive pay, benefits and well-being programs.
  • experimentation and continuous learning, and we seek out people with different experiences,

Company info

  • At Gen, we are scrappy and relentlessly customer driven.
  • If this sounds like you, we'd love you to be part of Gen.
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This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.