Jade Global Inc.
Client Delivery Director
San Jose, CA · Director
Sponsorship not specifiedDetected 30 days ago
Cloud PlatformsDevOpsMachine LearningData VisualizationAgileJiraStakeholder ManagementSalesforceHRISCadenceLeadershipCommunicationCollaborationMentoring
About the role
- Role Summary As a Client Delivery Leader, you will serve as the single point of accountability for delivery success across one or more key client accounts.
- The range displayed on each job posting reflects the minimum and maximum target for new hire salaries of the position across all US locations.
- Within the range, individual pay is determined by work location and additional job-related factors, including knowledge, skills, experience, tenure and relevant education or training.
Responsibilities
- build trusted relationships with key stakeholders.
- Lead regular cadence calls, weekly status reviews (WSRs), and quarterly business reviews (QBRs).
- Own customer satisfaction (CSAT) metrics and proactively manage feedback and improvement actions.
- Manage RAID logs, resource planning, and issue escalations to ensure seamless delivery execution.
- Drive delivery governance through structured reporting, dashboards, and executive updates.
- Serve as the primary delivery contact for the client; build trusted relationships with key stakeholders.
Requirements
- 8+ years of experience in IT services delivery, including 3+ years in a client-facing delivery management role.
- Strong understanding of enterprise platforms (e.g., Oracle, Salesforce, ServiceNow, Workday, Boomi).
- Experience with tools such as Jira, ServiceNow, MS Project, Power BI, or similar reporting platforms.
- Bachelor's degree in Engineering, Information Technology, or a related field; MBA preferred.
Nice to have
- Experience with Agile/DevOps models and AI-led delivery acceleration.
- Certifications: PMP, ITIL, Scrum Master, or equivalent preferred.
- Why Jade Global?
- Diverse global culture with over 2,000 employees
- High-growth environment with opportunities for innovation and leadership
- The pay scale is subject to change depending on business needs.
- Bachelor's degree in Engineering, Information Technology, or a related field
Compensation
- Our salary ranges are determined by role, level, and location.
Benefits
- Monitor performance metrics, financial health (margins, revenue realization), and resource utilization.
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This listing is sourced directly from Jade Global Inc.'s careers page and normalized into a canonical job model.