GoNetspeed
Technical Support Technician
Bangor, Maine
Sponsorship not specifiedDetected 2 days ago
Outbound SalesExcelCustomer SupportCommunication
About the role
- We believe that life doesn't wait for us to catch up.
- And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next.
- If this excites you, come and join our team.
Responsibilities
- Properly document all customer interactions
- We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.
- The Technical Support Technician will support residential and business customers with their Internet, Phone, and TV service, via troubleshooting.
- This person will respond to technical support requests and perform initial problem identification and analysis of customer equipment (ONTs and routers).
Requirements
- High School Diploma or GED required
- Must have strong self-motivational skills as well as possess administration, coordination and prioritization abilities.
- Ability to organize and prioritize multiple work assignments in a fast-paced, changing environment is also necessary.
Nice to have
- A+ Certification is Preferred
- Inbound Call Center and Troubleshooting experience preferred
- Experience in Microsoft Excel, Word, Access, Visio and WAN/LAN technology is preferred
- Previous inbound call center experience, preferred.
Company info
- Here at GoNetspeed, we believe in the power of connectivity.
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This listing is sourced directly from GoNetspeed's careers page and normalized into a canonical job model.