Americanironandmetal
Track & Trace Coordinator
Hamilton, ON, Canada
Sponsorship not specified$50k-$58kDetected 1 day ago
ExcelLogisticsCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementAdaptabilityMicrosoft OfficeTransportation Management
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odds of building a lasting career here
15Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
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About the role
- The Track & Trace Coordinator is responsible for monitoring and managing active transportation movements across AIM's transportation network.
- This role ensures that scheduled runs are executed on time, drivers and carriers are meeting service expectations, and any delays or service disruptions are communicated and resolved proactively.
- The successful candidate will serve as a key communication link between Dispatch, Planning, Customer Service Representatives (CSR), Drivers, and External Carriers to ensure accurate, timely, and efficient transportation operations.
Responsibilities
- Maintain regular communication with AIM drivers and external carriers.
- Support resolution of driver and carrier challenges in real-time.
- Document operational exceptions and corrective actions.
- Customer Service Support
- Support proactive communication regarding delays or schedule changes.
- Help maintain a high level of customer satisfaction through timely and professional communication.
- Support daily transportation execution activities.
- The tools and support needed to be successful in your career and professional development
Requirements
- Track service metrics and provide reporting as required.
Nice to have
- A dynamic & rewarding work environment that is also a lot of fun!
- Monitor all active transportation runs throughout the day.
- Track driver progress using Samsara GPS and other dispatch tools.
- Verify pickups, deliveries, swaps, removals, and live loads are completed according to schedule.
- Identify delays, route deviations, missed appointments, or service issues.
- Escalate operational concerns to dispatch and management when required.
- Obtain status updates and estimated arrival times (ETAs).
- Ensure drivers have required information for assigned runs.
Compensation
- A competitive annual salary of between $50,000 to $58,000 per annum
Benefits
- , vacation, benefits and a RRSP matching program
- Annual AIM tuition scholarship program up to $8,500 per eligible dependents
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