Mpc
Director of IT
Chicago, Illinois · Director
Sponsorship not specified$175k-$225kDetected 20 days ago
Incident ResponseCommunicationProblem SolvingOrganizational Skills
About the role
- A private family office seeks an experienced professional to provide five-star service and oversee home technology systems across multiple, including the family office space.
- Prior experience working with high-net-worth clients and providing exceptional service for luxury and estates is essential.
Responsibilities
- Oversee technology projects, manage vendor relations, and guide decision-making processes
- Deliver white-glove service to troubleshoot and resolve technology issues promptly
- Provide expert-level support for MAC-related technical issues, including hardware, software, and network connectivity
- Manage and develop the Home Technology and AV specialist, deploying resources as needed Establish preventative maintenance systems for all technology, devices, and equipment.
- Collaborate with the Family Office team and technology vendors on bids, projects, scopes of work, installations, and repairs
- Create user-friendly guides for principals and the family office team to facilitate technology use
- Maintain clear documentation of tech equipment used in each residence and make recommendations for upgrades.
- Develop and provide training on acceptable IT use, risk management, incident response, and security protocols.
- Perform other related IT duties as assigned.
Requirements
- Minimum of 10 years of relevant experience managing home technology operations for private individuals or as a technician for an AV firm or corporation.
- The ideal candidate has expertise in modern home tech, strong communication skills, and the ability to foster positive relationships with staff, vendors, and family members.
- Deep understanding of Smart Home systems, including Crestron, Lutron, Sonos, Access Networks, Ruckus, Ubiquity, security cameras, and access control systems.
- Expertise in MAC troubleshooting and support.
- Unquestionable ethics and integrity in all professional interactions.
- Excellent problem-solving abilities with a strong sense of urgency.
- Congenial and positive disposition, capable of collaborating effectively with all stakeholders.
- Strong organizational skills and meticulous attention to detail.
- Effective management skills with high standards for oneself and others.
Compensation
- Compensation: $175-225,000
This listing is sourced directly from Mpc's careers page and normalized into a canonical job model.