ABC Imaging

IT Helpdesk Specialist

Annandale, VA · Full-time

Sponsorship not specifiedDetected 5 days ago

CybersecurityCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

Diagnose and resolve desktop, laptop, printer, mobile device, and peripheral hardware problems.
Configure user accounts, permissions, email access, and security groups using Active Directory and Microsoft 365.
Monitor network connectivity and troubleshoot system performance issues.

Provide first-level and second-level technical support for hardware, software, networking, and system-related issues.
Install, configure, maintain, and troubleshoot Windows and macOS operating systems and business applications.
Manage and resolve help desk tickets while meeting established response and resolution times.
Perform system upgrades, software installations, security patches, and preventive maintenance.
Support data backup, recovery, and disaster recovery procedures.
Maintain accurate IT documentation, asset inventory, and system configuration records.
Collaborate with senior IT staff on infrastructure improvements, system implementations, and technology projects.
Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.

The ideal candidate will have at least 2 years of IT Helpdesk or Technical Support experience, a strong technical background, and a Bachelor's degree in Information Technology, Computer Science, or a related field.
Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required.
2+ years of experience in an IT Helpdesk, Desktop Support, or Technical Support role.
Strong knowledge of Windows and macOS operating systems.
Experience supporting Microsoft 365, Active Directory, Outlook, and common business applications.

This listing is sourced directly from ABC Imaging's careers page and normalized into a canonical job model.