Oregon state government

Public Benefits Specialist - Entry

Portland | DHS | Malden Street · Contract

Work authorization requiredDetected 5 days ago

Computer VisionExcelCustomer SupportCommunicationMicrosoft Office

About the role

Job Description: The Oregon Department of Human Services is proud to be an Equal Opportunity Employer.
Step into a role where your efforts directly empower Oregonians to rise above poverty-become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being.
Upon passing, you will receive 5% bilingual differential pay.

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
Support the infrastructure of the office by supporting the day-to-day operation.
Providing support for the business functions within the office.

To qualify for this position, you must be bilingual in Chuukese and English.
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service.
This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
Proven ability to adapt communication styles to effectively convey complex rules, regulations, and procedures into plan language to diverse audiences.
Bilingual Required - English & Chuukese
To qualify for this position, you must be bilingual in English & Chuukese.
The job offer will be contingent upon passing a speaking test evaluating your proficiency in the bilingual requirements for this position.
Minimum Qualifications
This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.); OR
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service; OR

Upon passing, you will receive 5% bilingual differential pay.
Annual salary increases (until you reach the top of the listed salary range).
The salary range listed is the non- PERS monthly salary range.
If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

ODHS Employee Resource Group communities that promote shared learning.
Amazing benefits package.
The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the

Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer.

This listing is sourced directly from Oregon state government's careers page and normalized into a canonical job model.