Buckner International

Regional Desktop Support Tech

Dallas, Texas, United States · Full-time

Sponsorship not specifiedDetected 20 days ago

Customer SupportVPNMicrosoft OfficeMicrosoft Teams

About the role

About Buckner International: Since 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life.
Buckner is one of the oldest and most unique faith-based social service organizations of its kind, serving hundreds of thousands of people each year in the United States and around the world.

Diagnose and resolve issues related to Windows operating systems, Microsoft 365 applications, Outlook/Exchange, browsers, VPN/connectivity, printers, mapped drives, device performance, and user profiles.
Support endpoint administration activities, including Microsoft Intune device lookup, Windows update troubleshooting, BitLocker recovery, and local administrator access when authorized.
Provide user account and access support in coordination with established procedures, including Active Directory account troubleshooting, password assistance, group membership verification, and escalation when access changes require approval.
Receive, document, prioritize, update, and resolve service desk tickets promptly
Coordinate with internal support teams, vendors, and service providers to resolve escalated desktop, endpoint, hardware, software, network, and security-related issues.
Assist with developing, updating, and following internal support processes, knowledge base articles, endpoint standards, and troubleshooting procedures.

This field of knowledge is normally associated with the attainment of an Associate's degree in Computer Information Technology or a related field.
Minimum 3 years of prior related desktop support experience required.

Maintain accurate inventory, asset tracking, device assignment, replacement, loaner, and retirement documentation for Windows computers and related equipment.

communicate status, resolution steps, and follow-up actions clearly to customers and team members.
Receive, document, prioritize, update, and resolve service desk tickets promptly; communicate status, resolution steps, and follow-up actions clearly to customers and team members.
Requires the ability to consistently demonstrate excellence in customer service to both internal and external customers.

Since 1879 Buckner has been transforming lives through hands-on ministry, serving the most vulnerable from the beginning to the ending of life.
Learn more about our programs and ministry at buckner.org.
Buckner is an Equal Opportunity Employer.
The same way we treat our employees is how we treat all applicants - with respect.

This listing is sourced directly from Buckner International's careers page and normalized into a canonical job model.