Martin’s Point Health Care
Care Team Patient Services Representative
Biddeford, ME
Sponsorship not specifiedDetected 8 days ago
Process ImprovementCustomer SupportPatient CareCommunicationOrganizational Skills
About the role
- The Care Team Patient Services Representative works collaboratively with all members of the care team providing world class service to both the patients and staff of Martin's Point.
- Answers all Care Team Phone Calls within established quality metrics.
- Responsible for Queue Management, including phone messaging, appointment cancellations and rescheduling.
Responsibilities
- With Clinical Support, tracks and follows up patient issues
- Provides phone support to internal and external customers within established quality metrics.
- Coordinates New Patient Management (distributes packets, maintains records, initial screenings, etc.)
Nice to have
- HS Diploma or equivalent
- 3+ years experience working in an administrative and/or customer service oriented environment.
Skills
- Ability to function independently and professionally
- Knowledge of medical terminology preferred
- Basic knowledge of current healthcare benefits and managed care insurance plans, preferred
- Demonstrated telephone etiquette and positive interpersonal skills
- Ability to multitask among phone and face to face despite frequent interruptions
- Excellent organizational skills
- Ability to analyze and problem solve
- Detailed oriented and excellent follow through skills
- data entry and word processing ability
- Must be able to work flexible hours which may include weekends, evenings and holidays
- This position is not eligible for immigration sponsorship.
- Contact us at: jobinquiries@martinspoint.org
Benefits
- Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond.
- As a joined force of "people caring for people," Martin's Point employees are on a mission to transform our health care system while creating a healthier community.
- Issues pre-appointment lab and health maintenance reminders
Visa & Work Authorization
- This position is not eligible for immigration sponsorship.
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This listing is sourced directly from Martin’s Point Health Care's careers page and normalized into a canonical job model.