Customer.io

Technical Operations Manager

Americas Remote · Exec

Sponsorship not specified$117k-$120kDetected 12 hours ago

TypeScriptPythonNode.jsGCPCloud PlatformsPlatform EngineeringRESTLLMsRAGAgentic AIComplianceCommunication

About the role

Hi, my name is Bill Miksich, VP of Operations at Customer.io, and I'm looking for a Technical Operations Manager to join our Strat Ops team.
This isn't a role where someone hands you a ticket queue.
We operate like a startup - broad scope, fast iteration, high ownership.

40% partnering with our Automation/AI leads on agent infrastructure, evals, and AI-assisted internal tools - including our internal IT support agent and other AI-powered workflows
30% building and maintaining internal automations and integrations across our stack using n8n, Python, TypeScript, and AI agents - spanning Linear, Ramp, Notion, Slack, Google Workspace, 1Password, Kandji, and GCP
You'll own meaningful scope from day one, work on a small team that ships fast, and build AI-powered internal infrastructure at a company that's actively pushing the edge of what that looks like.
No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

3-6 years in a technical generalist role - tech ops, IT engineering, platform engineering, or solutions engineering - at a B2B SaaS company, ideally at a scale where you had to wear multiple hats
Demonstrated experience in Python, TypeScript/Node.js, or Go, with real systems you've built and maintained
Practical experience integrating SaaS systems via APIs, webhooks, and workflow automation (n8n, Zapier, or custom orchestration)

30-minute call with our Recruiter
45-minute call with Hiring Manager
Two 45-minute interviews with Technical Team Members
Take-home assignment
Assignment review with the Team
Comfort with at least one major cloud platform (GCP preferred) and familiarity with our core tool stack (Google Workspace, Slack, Linear, 1Password, Kandji, or equivalents)
Working knowledge of identity systems (SSO/SCIM, Okta or similar) and MDM (Kandji, Jamf, or similar) is a plus

Starting salary for this role is $117,000 - $120,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Bonus: prior experience supporting SOC 2, ISO 27001, or GDPR compliance programs, or shipping internal AI products
Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
See full benefits here →
We commit to using our influence to increase inclusion and equity within the tech industry.
We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.