Canary Technologies Corp

Canary Technologies Corp

Community Lead

New York, NY

Sponsorship not specified$140k-$170kDetected 76 days ago
RESTProduct ManagementProduct Strategy

About the role

  • About Us Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform. Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and
  • Best Western trust Canary to deliver results. Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work — and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners. Join us in shaping the future of hospitality!

Responsibilities

  • Curate a library of customer created use cases and proof points to drive new business and expansion business partnering with Growth, Content, Product Marketing, Sales, and CS to source and distribute success stories where most effective in the buying cycle.
  • Monitor and optimize Canary's brand on established, 3rd-party community forums, sharing feedback and learnings with the Product and GTM teams, sparking new initiatives, influence the product roadmap, or activate areas for improvement.
  • Identify, build, and maintain relationships with key consultants, industry influencers, and leading voices in the hospitality industry to ensure deep understanding and appreciation of Canary's solution set.
  • Own the metrics framework that connects Community activities to new business, expansion opportunities, and greater adoption of the platform.
  • We provide budget to help drive cross functional professional development conversations across the organization.
  • The Community Lead will build Canary's customer advocacy and community program from the ground up.
  • Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization.

Requirements

  • Compensation
  • Target cash compensation ranges from $140,000 - $170,000, including a fixed annual salary and a performance-based bonus paid monthly.
  • This role also includes a stock option grant, subject to board approval.
  • Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
  • We also work hard to ensure Canary is a fun and exciting place to work! Here are some of the additional benefits: Canary Days: As a company we want to ensure that the team has time to recharge. Each month we provide company wide days off to ensure there is at least one extended weekend or day off. Self Improvement Club: We meet each month and share our personal goals for the month. Each individual is provided a budget towards any purchases that help us achieve these goals. Professional Development Chats: We provide budget to help drive cross functional professional development conversations across the organization. Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so. Spend time working with the team in their office, and use the rest of your time exploring a new city! Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay. Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information or any other protected characteristic.

Nice to have

  • Canary is utilized by 20,000+ hoteliers in 100+ countries to equip hoteliers with the technology they need to work smarter and wow their guests.
  • Join us in shaping the future of hospitality!
  • The right person has built a customer community or advocacy program before - ideally at a B2B SaaS company - and knows what it takes to earn participation from a busy, skeptical audience.

Skills

  • Canary Technologies is an equal opportunity employer.

Compensation

  • Target cash compensation ranges from $140,000 - $170,000, including a fixed annual salary and a performance-based bonus paid monthly.
  • Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
  • We also work hard to ensure Canary is a fun and exciting place to work!

Benefits

  • Travel Reimbursement: Team members are able to visit our offices across New York, San Francisco or Dallas when they choose, and are provided a travel stipend for doing so.
  • Personal Travel Reimbursement: If you stay at a hotel that Canary works with, we provide a credit towards your stay.
  • Lead the vision, strategy, and execution of Canary's community events ranging from large user conferences to recurring workshops to one-time moments that deepen customer relationships and surface new advocates.

Company info

  • Canary Technologies is changing the game for hotels with modern software powered by Canary's hospitality-specific AI platform.
  • Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western trust Canary to deliver results.
  • Canary was named a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company and a HotelTechReport Best Place to Work - and is backed by top Silicon Valley investors like Y Combinator, F-Prime, Brighton Park Capital and Insight Partners.
  • As a company we want to ensure that the team has time to recharge.
  • Each month we provide company wide days off to ensure there is at least one extended weekend or day off.
  • Build and run Canary's community program - a curated network of power users who support sales cycles, generate referrals, and represent Canary in market - to turn happy customers into advocates.
  • Generate authentic content that represents customer stories in their voice and context that resonates with prospects and customers.
  • Canary's community program will turn hotel customers and users into a network of champions who support pipeline, contribute to cross-sell, and collectively become the most credible voice Canary has in market.

Equal opportunity

  • equal opportunity employer.

Visa & Work Authorization

  • We recruit, employ, train, compensate and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic inform
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This listing is sourced directly from Canary Technologies Corp's careers page and normalized into a canonical job model.