Teikametrics
Associate Customer Success Manager
Remote / USA
Sponsorship not specified$100k-$124kDetected 19 days ago
Account ManagementCustomer SuccessCommunicationOrganizational Skills
About the role
- At Teikametrics, you'll experience the excitement of a growth-stage company with the stability of an established market leader.
- With a remote-first culture we value impact over location and you'll have the flexibility to work when you're most productive and effective.
Requirements
- Experience in e-commerce marketplaces (Amazon/Walmart) is required.
- Strong understanding of digital advertising metrics (ROAS, ACOS) and campaign optimization.
Nice to have
- ABOUT THE COMPANY Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform.
- Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases.
- You will play a critical role in enabling customer growth by supporting campaign strategy, operational excellence, and adoption of Teikametrics' AI-powered platform.
- Teikametrics is redefining eCommerce performance through its AI-powered, multi-marketplace optimization platform, helping brands unlock scalable, profitable growth across Amazon, Walmart, and TikTok.
- Assist in rebuilding and optimizing campaign structures within the platform, ensuring alignment with best practices and long-term scalability.
- 2-4 years of experience in customer success, account management, or digital advertising, ideally within eCommerce or ad tech.
- Foundational understanding of Amazon and Walmart advertising ecosystems, including campaign structure, keyword targeting, and performance metrics.
- Strong analytical instincts-you're comfortable interpreting performance data and translating it into clear, actionable recommendations.
Compensation
- $100k-$124k
Benefits
- A robust benefits package effective on day one!
- Generous stock option packages and investment opportunities
- Unlimited Paid Vacation Policy
- Flexible work schedule - work when you're most productive and effective!
Company info
- Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform.
- For more information, visit www.teikametrics.com ABOUT THE ROLE We're looking for an Associate Customer Success Manager to support and scale our Strategic Business Segment (SBS), partnering with high-value, growth-oriented brands across Amazon, Walmart, and emerging marketplaces.
- This role sits at the intersection of strategy, execution, and customer partnership-designed for someone who can operate with precision while building toward full ownership of enterprise relationships within the first six months.
- How You'll Drive Impact
- Support onboarding and activation of SBS customers by ensuring seamless integration of Amazon and Walmart accounts, establishing a strong foundation for long-term success.
- Partner with Customer Success Managers to translate customer goals into structured campaign strategies, aligning to KPIs such as revenue growth, efficiency (ACOS/ROAS), and market share expansion.
- Act as a key operational and analytical partner-monitoring performance, identifying trends, and surfacing actionable insights that drive measurable outcomes.
- Deliver performance reporting and insights through dashboards and recurring business reviews, clearly connecting platform activity to customer results.
- Support customer-facing conversations by reinforcing strategic recommendations, product adoption, and value realization.
- Collaborate cross-functionally with Ad Operations, Product, and Finance to ensure executional excellence.
Equal opportunity
- equal opportunity employer.
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This listing is sourced directly from Teikametrics's careers page and normalized into a canonical job model.