Routeware

Routeware

Director of UX

Remote (United States) · Director

Sponsorship not specifiedDetected 19 days ago
Data AnalysisA/B TestingFigmaUX ResearchDesign SystemsAccessibilityJiraConfluenceM&ALogisticsCustomer SuccessResearchLeadershipCommunicationMentoringAdaptability

About the role

  • Our solutions help organizations save time and money, increase efficiency, improve safety and help make our world a greener place.
  • Based in Portland, Oregon, the company employs a distributed team across North America and the UK.
  • Our work environment is collaborative, dynamic, fast-paced, and fun with a strong appreciation for innovation and initiative.

Responsibilities

  • You'll inherit one designer and own the maturity of UX as a function - design system, research practice, accessibility standards, and how UX integrates into our agile SDLC across five product lines.
  • You'll partner closely with Product, Engineering, and Customer Success, and you'll have a real seat at the table shaping roadmap and prioritization through a UX lens.
  • If you're energized by building the function - not just running one that already exists - this is the right scope.
  • Define and lead Routeware's multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first.
  • Drive convergence of visual language, interaction patterns, and information architecture across acquired and native products.
  • Define how PMs, engineers, and designers collaborate at each phase, including lightweight rituals like design reviews, critique, and handoff.
  • Directly manage and grow our existing UX designer.
  • Mentor, develop, and unblock.
  • Build the hiring plan and org design for the function as the team scales.
  • Partner with PMs to ensure product decisions are grounded in real customer behavior, not assumption.

Requirements

  • Experience leading or mentoring designers
  • Hands-on proficiency in Figma.
  • Experience designing for both staff/operator users and consumer/resident-facing experiences (we have both).
  • Familiarity with experimentation programs and adaptive/personalized UX.
  • Required 8+ years in UX, Product Design, or Human-Centered Design, with progressive scope and impact.

Benefits

  • Bonus Experience unifying UX across acquired products or post-M&A portfolios.

Company info

  • Transform waste collection to drive a better future for generations to come.
  • Our Values: Adaptability - The waste industry and technology are ever-changing, and the Routeware team never stops adapting to be at the forefront of technology innovation, supporting our customers to stay ahead.
  • Mission-driven - At Routeware, it matters to us that our work has a lasting positive impact on our customers' outcomes, our fellow team members' well-being, and the long-term sustainability of our environment.
  • Human-first - While technology drives our products; the real, live, caring people at Routeware are the true drivers of meaningful outcomes for our customers.
  • POSITION OVERVIEW Routeware has grown through both product development and acquisition, and our portfolio - ReCollect, Recyclist, Compliance Publishing, RouteOptix, and the Routeware Platform - reflects that history.
  • Each product has its own UX heritage, conventions, and visual language.
  • Our customers (municipalities, haulers, and the residents they serve) increasingly touch more than one of these products, and the seams show.
  • We're hiring a Director of UX to lead the unification of that experience.
  • This is a player-coach role: equal parts strategic leader and hands-on practitioner.
  • UX Strategy & Portfolio Unification: Define and lead Routeware's multi-year UX strategy across the product portfolio, with an explicit prioritization framework for where to invest first.
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This listing is sourced directly from Routeware's careers page and normalized into a canonical job model.