Proofpoint

Proofpoint

Contract Product Support Engineer

Toronto, Canada

Sponsorship not specifiedDetected 15 days ago
PowerShellDistributed SystemsAWSAgentic AIAccessibilitySalesforceCustomer SupportCiscoCollaborationProblem Solving

About the role

  • The successful candidate will possess an understanding of email administration and security, Active Directory (AD), IP networking, cloud services and will be highly experienced in providing excellent customer service and problem escalation/resolution.
  • Individuals successful in this role may have also worked as:
  • This role requires in-office presence 4 days a week

Responsibilities

  • Technical Service/Support Representative
  • Technical Support Engineer
  • Manage cases in the ticketing system to ensure your cases are handled within SLA guidelines
  • Work closely with infrastructure, operations, and engineering teams, including efforts to re-create issues in the test environment.
  • 2 or more years of Product support or Technical support experience

Requirements

  • Shift work may be required (hours may differ depending on customer demand and business need)
  • Experience with problem analysis and resolution of software problems
  • Strong ability to independently troubleshoot software applications and complex distributed system environments involving multiple configurations and protocols

Nice to have

  • Must be able to legally work in Canada
  • AWS knowledge, MCP, MCSA, MCSE, CCNA, CCNP, experience with Power shell and scripting
  • As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team.
  • We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation.
  • As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success!
  • Here are just a few reasons you'll love working with us:
  • Competitive compensation

Skills

  • Bold in how we dream and innovate
  • Responsive to feedback, challenges and opportunities
  • Accountable for results and best in class outcomes
  • Visionary in future focused problem-solving
  • Exceptional in execution and impact
  • Experience hosting Zoom, WebEx or other remote hosting tools for customer troubleshooting sessions

Compensation

  • At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.

Benefits

  • Comprehensive benefits
  • Flexible work environment
  • Annual wellness and community outreach days
  • Occasional weekend and holiday support may be required.

Company info

  • Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.
  • How We Work:
  • At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
  • Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
  • We encourage applications from individuals of all backgrounds, experiences, and perspectives.
  • If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com.
  • Submit your application along with any supporting information- we can't wait to hear from you!
  • Proofpoint is a global leader in human- and agent-centric cybersecurity.
  • We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
  • Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
  • Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
  • Join us in our pursuit to defend data and protect people.
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This listing is sourced directly from Proofpoint's careers page and normalized into a canonical job model.