North America

North America

Product Technology Operations Manager

United States · Contract

Sponsorship not specified$82k-$142kDetected 7 days ago
Data VisualizationAgileJiraConfluenceBudgetingExcelVendor ManagementProcurementCadenceResearchLeadershipCommunicationCollaborationOrganizational SkillsMicrosoft OfficeSharePoint

About the role

  • We believe in the power and joy of learning At Cengage, our employees have a direct impact in helping learners around the world discover the power and joy of learning.
  • This role reports through the Enterprise Portfolio Management Organization while being embedded with and passionate about the Product Technology organization.
  • Product Technology is a large, complex organization of approximately 200 employees, 600 contractors, and more than $80M in annual cash spend.

Responsibilities

  • Manage Product Technology Operating Cadences
  • Collaborate with the SVP, Product Technology and VP leadership group to develop and sustain regular operating rhythms, leadership forums, planning cycles, retrospectives, and governance routines.
  • Maintain a coordinated Product Technology operating calendar that links leadership meetings, financial planning cycles, vendor cadences, roster updates, reporting timelines, and Digital/EPMO governance routines.
  • Collaborate with Product Management Operations, Program Management, Digital Leadership, and EPMO to synchronize Product Technology activities with wider portfolio and governance procedures.
  • Own Resource, Roster, and Organizational Data Quality
  • Own day-to-day management, governance, and data quality for Product Technology roster and organizational information in Smartsheet or related systems.
  • Collaborate with Product Technology leaders to verify employee, contractor, vendor, and team structure data.
  • Collaborate with Finance, Procurement, EPMO, and Product Technology leaders to assist with budgeting, spend tracking, financial planning, CapEx/Opex mapping, and resource reporting.
  • Prepare and validate operational inputs related to labor, contractors, vendors, and initiative-aligned costs.
  • Support vendor performance cadences, contractor management processes, critical metric reviews, and operational governance.

Requirements

  • More than 10 years of experience in technology operations, business operations, program management, product operations, or a related area.
  • Experience supporting senior technology, product, engineering, digital, or operations leadership teams.
  • Experience handling financial, workforce, vendor, contractor, or portfolio data within a technology organization.
  • Strong analytical skills with the ability to convert operational data into insights, risks, and decision-ready recommendations.
  • Excellent collaborator management skills, including the ability to work across senior leaders, Finance, Procurement, Program Management, Product Management, and Technology teams.

Nice to have

  • Familiarity with product operating models, Agile delivery environments, and portfolio governance.
  • Experience with Smartsheet, Jira, Confluence, SharePoint, Power BI, Excel, PowerPoint, or similar operational and reporting tools.
  • Experience supporting CapEx/Opex tracking, contractor/vendor management, SOW processes, or technology financial operations.
  • Experience improving manual reporting processes through automation, dashboarding, or live-data reporting.
  • Experience working in a matrixed organization with distributed product, engineering, platform, and operations teams.
  • Cengage is committed to working with broad talent pools to attract and hire strong and most qualified individuals.
  • Our job applicants are considered regardless of any classification protected by applicable federal, state, provincial or local laws.

Compensation

  • The full base pay range has been provided for this position.
  • Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location.
  • Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
  • In this position, you will be eligible to participate in the company's discretionary incentive bonus program.
  • 15% Annual: Individual Target
  • $81,600.00 - $141,800.00 USD

Benefits

  • At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees.
  • Click here to learn more about our Total Rewards Philosophy.
  • This position's bonus target amount, which is not guaranteed and is dependent on individual performance and overall company results among other factors, is provided below.
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