Ernest Packaging Solutions

Collections Specialist

Commerce, California, United States

Sponsorship not specifiedDetected 18 hours ago

Outbound SalesExcelSAPERPCustomer SupportCommunicationCollaborationOrganizational SkillsAccounts Payable

About the role

You'll play a vital role in protecting profitability by making smart credit decisions and acting on aging reports before accounts reach critical stages.
Monitor and release credit hold orders as needed; keep collections and credit line status up to date to avoid disruptions

As a key player in our Credit Department, you'll work closely with current B2B clients to manage past due accounts and ensure timely payments, while maintaining strong relationships and upholding our commitment to exceptional service.
You'll report directly to the Corporate Credit Manager will work closely with the Corporate Director of Credit and collaborate across teams to create a seamless client experience that reflects the heart of the Ernest brand.
Partner with Client Relationship Managers and Director of Client Relations as needed to facilitate collections
Negotiate payment plans for delinquent accounts with Director support as needed
Support the Credit Department with additional tasks as needed
Collaborate with Sales, Customer Service, and internal departments to drive revenue, accelerate cash flow, and mitigate credit risk

Make proactive, professional outbound collection calls to clients while strengthening and maintaining positive relationships (minimum one call per account)
Monitor and release credit hold orders as needed
keep collections and credit line status up to date to avoid disruptions
Obtain payment instructions for electronic funds transfers
Enter invoice information into customer portals/websites as required
Flag and escalate problem accounts to the Manager or Director of Corporate Credit
Review and process new credit applications, including trade references and credit reports (D&B, Business Experian), within a 48-hour turnaround
Reconcile short payments and customer disputes

For over 80 years, Ernest has been committed to the success of our extended family, our customers, our employees, and the packaging industry itself.
When you work with Ernest, you'll enjoy the advantages of learning proven methods of success, a proactive approach, and having fun while earning what you're worth with a lot of really awesome people.
Collections Specialist
Newest Company Video with Keanu Reeves!
Watch us make a cardboard skateboard with Tony Hawk!
Ernest is a nationwide company, but did you know that our humble roots started in a Los Angeles garage?
Brothers Ernie and Charles Wilson founded the company in 1946 with a dedication to customized service.
Even after decades of delivering great packaging to our customers, that commitment has never changed.
We always find the best solution to fit our customers' needs, even if we have to invent it!
At Ernest, we promise to be the first and last stop for our clients by understanding their immediate needs, long-term goals, and expectations responding with urgency, accuracy, and care to build partnerships that stand the test of time.
Deliver responsive, high-quality service to customers, sales teams, and internal branches

This listing is sourced directly from Ernest Packaging Solutions's careers page and normalized into a canonical job model.