Exel
Lab Operations - Engineer II – Client Technology
Alameda, CA · Mid
Sponsorship not specified$106k-$151kDetected 15 days ago
Code ReviewAgileJiraStakeholder ManagementCommunicationCollaboration
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odds of building a lasting career here
57Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card filing pattern in this occupation
Context, not a finding about this posting: of this employer's 3 green-card filings in this occupation, 100% were for a worker who already held the job.
Files H-1B transfers
1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 9 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This role plays a critical part in anticipating and resolving escalated technical issues and ensuring the reliability and performance of end-user technologies.
- Uses approved AI assistants to accelerate diagnosis, documentation, and training deliverables while retaining human decision-making for remediation actions.
- The base pay range for this position is $105,500 - $150,500 annually.
Responsibilities
- Engineer, analyze, configure, implement, and maintain technology tools and solutions
- Leverage diagnostic tools, monitoring platforms and system logs, using AI-assisted correlation and summarization where approved to accelerate root cause identification; validate findings prior to remediation
- Work closely with stakeholders to understand their technology needs and deliver solutions
- Continuously evaluate user needs, proactively designing and implementing strategies that support updated, high-performing user technologies and create a positive user experience
- Collaborate with cross-functional teams to implement and validate solutions as needed
- Understand and support specialized business use cases of client technologies
- Access and manage systems via administrative consoles with elevated privileges
- Create documentation for technical solutions, deployment procedures, and automation scripts (AI-assisted drafting permitted) to ensure accuracy, compliance, and usability
- Provide product training to internal support staff on relevant technologies, including how to validate AI-assisted troubleshooting suggestions and when to bypass AI for sensitive/escalated scenarios
- Performs other duties as assigned
Requirements
- It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Skills
- High School diploma and 9 years of experience; or
- Associate's degree and 7 years of experience; or
- Bachelor's degree and 5 years of related experience; or
- Equivalent combination of education and experience.
- Technical certification may be required
- Proven experience analyzing and solving complex technical problems on a broad range of technology platforms
- Experience implementing engineering solutions to client technology issues
- Familiarity with administrative consoles and elevated system access
- Experience working in Agile environments and using ticketing systems (e.g., JIRA, JSM)
- Experience delivering an exceptional client experience
- Proven experience providing advanced level engineering support
- Proven ability to use engineering practices and principles to resolve technical issues in an IT environment
Compensation
- The base pay range for this position is $105,500 - $150,500 annually.
This listing is sourced directly from Exel's careers page and normalized into a canonical job model.