Pure Storage

Manager, Commercial Operations & Governance

Santa Clara, California

Sponsorship not specified$153k-$230kDetected 1 day ago

Data VisualizationAccessibilityCustomer SuccessLeadershipCommunicationPublic Speaking

About the role

In this role, you will establish strategic governance frameworks across CapEx and subscription workflows, driving the end-to-end operational rigor needed to secure actionable customer insights.
Collaborating closely with Business Intelligence, Legal, Finance, Customer Experience and Customer Success, you will serve as the core decision-maker for resolution strategies that directly impact global retention and monetization growth.

Drive the CSAT Transformation Initiative: Own the design, milestones, and execution of the CSAT governance framework across CapEx and subscription workflows to ensure process integrity and mitigate operational risk.
Deliver Executive Visibility: Architect and oversee the delivery of weekly leadership reporting and real-time dashboards in Tableau and ServiceNow, translating complex customer data into actionable trend recommendations for senior stakeholders.
Lead and Scale Team Capabilities: Directly manage and coach a dedicated team of Customer Satisfaction Center of Excellence (CSAT COE) Analysts, defining clear roles, performance priorities, and professional growth pathways aligned with company objectives.
Directly manage and coach a dedicated team of Customer Satisfaction Center of Excellence (CSAT COE) Analysts, defining clear roles, performance priorities, and professional growth pathways aligned with company objectives.
We give you the space and support to grow along with us and to contribute to something meaningful.
We build each other up and set aside ego for the greater good.

People & Program Leadership: Proven ability to manage, coach, and scale analytical professionals while successfully steering cross-functional transformation initiatives.
Strategic Governance & Analytical Frameworks: Deep expertise in operational process design, data governance, and lifecycle management within enterprise ecosystems like ServiceNow and Tableau.
Strategic Planning & Customer Satisfaction (CSAT) Transformation: Strong capability to design end-to-end strategic planning frameworks and operational governance models that restructure, mature, and elevate CSAT tracking and performance methodologies across both product and subscription ecosystems.
Executive Communication & Influence: Strong capability to synthesize data trends and risk profiles into compelling presentations and frameworks for senior leadership and multi-disciplinary stakeholders.
#LI-ONSITE #LI-KQ1
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry.
Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work-work that changes the world-is what the tech industry was founded on.
So, if you're ready to seize the endless opportunities and leave your mark, come join us.
We're forging a future where everyone finds their rightful place and where every voice matters.
Where uniqueness isn't just accepted but embraced.
That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.

This listing is sourced directly from Pure Storage's careers page and normalized into a canonical job model.