Pattersoncompanies
Sales Support Specialist
Loveland, CO
Sponsorship not specified$17k-$22kDetected 2 days ago
CRMOutbound SalesExcelCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementMicrosoft Office
About the role
- They utilize available resources and work through proper escalation channels, following company procedures and policies.
- Meet or exceed department performance metrics
- Communicate and escalate issues with customers, peers, and leadership effectively, in a timely manner, with positive engagement
Responsibilities
- Respond to Inbound and Outbound Calls providing technical support, answer how-to questions, and consult on workflow inquiries for software, services, peripheral devices, and equipment
- Comply with Company and department policies and standards; performs other duties as assigned
Requirements
- 1 year Customer service experience and
- 1 year Experience with customer relationship management, point of sale, or similar systems with basic troubleshooting and
- 2 years Experience with practical application of Microsoft Operating Systems and Platforms (Windows, Excel, Outlook, Word, Powerpoint)
- Associate's Degree
- 2 years Technical experience supporting software, computer hardware, network, or other technical troubleshooting
- Utilize all equipment and resources provided to perform the job at the highest proficiency
- Learn new required skillsets aligned with evolving business needs while following the appropriate growth trajectory of the role
Nice to have
- Preferred Requirements
Skills
- Strong customer service orientation
- Excellent written and verbal communication skills
- Ability to Type 50+ WPM
- Ability to learn new content related to systems, products, and applications quickly
- Ability to follow numerous guidelines, procedures, and problem-solving steps utilizing resources efficiently
- Ability to properly manage time adhering to schedules
- Ability to work with customer data and ensure proper protocols are taken to prevent data loss
- Demonstrated reliability through attendance and punctuality
- Communicate/Hearing Frequently
- Communicate/Talking Frequently
- Learn New Tasks or Concepts Frequently
- Make Timely Decisions in the Context of a Workflow Frequently
Compensation
- The potential compensation range for this role is below.
Benefits
- We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program
- 401(k) Match Retirement Savings Plan
- Paid Time Off (PTO)
- Holiday Pay & Floating Holidays
- Volunteer Time Off (VTO)
- Educational Assistance Program
- Full Paid Parental and Adoption Leave
- Patterson Perks Program
- Maintain technical proficiency through continued education with relevant software, services, peripheral devices, and equipment
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