M&T Bank

Commercial Deposit Support Specialist

Rochester, NY

Sponsorship not specified$26k-$43kDetected 12 hours ago

AuditingCustomer SupportCommunicationCollaborationInternal Audit

About the role

This role combines a client-focused mindset, and a commitment to operational accuracy, technical expertise, minimizing risk to customers and the bank, contributing to the overall success and trust of the bank's commercial deposit services.
Handle account openings, maintenance, and service requests (e.g., stop payments, fee waivers, wires, transfers).
Act as the first line of defense by authenticating users, monitoring suspicious activity, and supporting fraud recovery efforts.

Act as the primary contact for deposit servicing, maintaining strong relationships with clients and internal partners.
Provide cross-regional support as needed.
Lead Bank Secrecy Act (BSA)/Anti-Money Laundering (AML)/Know Your Customer (KYC) processes, validate entity documentation, and ensure regulatory compliance.
Maintain accurate customer records and resolve documentation infractions.
Understand Treasury Management products and identify opportunities to support client needs.
Collaborate with Treasury Management Consultants (TMC) and Relationship Managers (RM) to enhance client onboarding and product adoption.
Monitor reports, resolve discrepancies, and support system outages.
Maintain data integrity and adhere to internal policies and procedures.
As a key resource for internal and external stakeholders, the specialist proactively manages account servicing requests, resolves complex issues efficiently, and supports operational excellence.
Strong interpersonal skills necessary for business partner relationships within and outside organization.

Open and monitor restricted accounts to ensure proper usage and compliance with required restraints.
Bachelor's Degree Excellent attention to detail.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
The pay range for this position is $26.00 - $43.34 Hourly (USD).
The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

Understand and adhere to the Company's risk and regulatory standards, policies and controls in accordance with the Company's Risk Appetite.
make a difference in people's lives and uplift the communities we serve.
We are a bank for communities-combining the capabilities of a large bank with the care of a locally focused institution.

If you are unable to apply through this site due to technical issues or need an accommodation to apply, please contact us at careersitesupport@mtb.com for assistance.

applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic

This listing is sourced directly from M&T Bank's careers page and normalized into a canonical job model.